Bartender, Restaurant Job at MCR Hotels in Grapevine

Overview

Residence Inn DFW Airport North/Grapevine

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: Clean, approved uniform and well-groomed appearance with nametag and smile.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs.
• Collaboration: Commitment to a welcoming environment and positive workplace.

SECTION TWO: Role Specific Duties and Expectations

Bartender provides customized beverage service to hotel restaurant/bar guests in a friendly, energetic, and timely manner. Ensure guests are having a great time and/or relaxing at the bar. Associates are passionate about guest service and can communicate effectively and multitask.

Responsibilities

• Friendly Greeting: Greet guests and describe food and beverage options clearly.
• Bar Organization: Maintain proper set-up of the bar area.
• Bar Stocking: Stock beverages, paper products, garnishes, and perishables; maintain stock and handling of fresh produce.
• Mixology: Mix, garnish, and present drinks using standard recipes with portion control.
• Meeting Attendance: Attend monthly departmental meetings.
• POS Skills: Input orders and process payments accurately.
• Cash Management: Handle cash, verify charges, and balance.
• Bar Stock Management: Store items securely and manage cash drops as needed.
• Bar Hygiene: Sanitize and clean the bar area.
• Side Work: Complete daily inventory prep and other tasks per labor rules.
• Menu Knowledge: Be knowledgeable about current offerings and promote/document drink orders.
• Food Safety: Follow food safety and handling policies, including rotation, dating, labeling, and cleaning.
• Cleanliness: Maintain cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Know hotel hours and amenities.
• Team Player: Collaborate with service and kitchen teams.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Work Experience: Hospitality/service/related field preferred; bartender experience preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions and meet deadlines.
• Always provide friendly service with a smile.
• Flexible schedule with availability days, nights, holidays, and weekends based on hotel demands.
• Must arrive on time and clock in/out as scheduled; never work while clocked out.
• Must clock in/out for breaks at scheduled times.
• Provide sufficient notice when calling out as directed by supervisor.

Physical Working Demands & Working Environment

The physical demands described are representative of those necessary to perform essential functions. Regularly required to stand, walk, perform repetitive motions of wrists/hands/fingers, and lift items such as laundry and supplies.

• Standing
• Walking
• Repetitive Motions
• Lifting

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note

This job description does not create an employment contract. Employees are required to follow job-related instructions and duties. The employer retains the right to change or assign duties. Reasonable accommodations may be made for disabilities absent undue hardship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR portfolio includes 148 premium-branded hotels with 22,000+ guestrooms across 37 states and 106 cities.
• More than 7,000 team members; operates hotels under Marriott, Hilton, and other brands.
• Recognitions: Fast Company’s 10 Most Innovative Travel Companies (2020) and multiple Marriott/Hilton awards.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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