Logo
ZipRecruiter

Client Service Specialist (47669)

ZipRecruiter, West Des Moines, Iowa, United States, 50265

Save Job

Job DescriptionJob Description

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for a detail-oriented and proactive

Client Service Specialist

to join our client on a contract basis. You’ll be the voice of our organization, supporting members and providers, resolving inquiries, and ensuring smooth operations across the business line. Apply today!

Work model:

Hybrid

9:45 AM - 6:15 PM

What you will do:

Respond to inbound customer inquiries with professionalism and empathy

Conduct outreach to providers and members to support program needs

Schedule and reschedule assessments, troubleshoot issues, and handle general administrative tasks

Maintain accurate data entry and documentation within required timeframes

Prepare and distribute correspondence according to contract standards

Collaborate with team members to meet service level agreements and improve processes

Provide technical and administrative support for internal tools and applications

Actively contribute to a positive team culture and company goals

What you will need to be successful:

High school diploma or equivalent

1–2 years of experience in a call center or customer service role

Strong written and verbal communication skills

Ability to multitask and triage issues effectively

Intermediate PC skills and proficiency in Microsoft Office

Typing speed of 50+ WPM

Reliable attendance and commitment to consistent performance

Experience in healthcare or insurance is a plus, but not required

Company DescriptionSearching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.Company DescriptionSearching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.