Goodwill Industries NYNJ
Goodwill Industries of Greater New York and Northern New Jersey, Inc.
Job Description & Physical Demand Analysis
Overview
Position Title:
Assistant Store Manager Department:
Retail Reports To (Title):
Retail Store Manager Position Type:
FLSA - Non-Exempt Supervising Staff:
(see duties below) The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. He/She will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Responsibilities
Operate in accordance with the established hours of business and ensure proper staffing Ensure general conditions of the store meet high standards at all times Meet performance standards and goals regularly Control and minimize store expenses Maintain a supply of cash and change sufficient to meet daily business needs Ensure premises are safe for customers and employees at all times Provide excellent customer relations, including training employees to greet, thank, or converse with customers and donors, and monitor their performance Schedule interviews and recommend hiring of store employees Conduct initial and recurrent training, or training in new skills, policies, or procedures Assist store manager with employee performance evaluation and discussions Assist store manager in recommending raises for employees Enforce corporate personnel, loss prevention, and operational policies and procedures Investigate and resolve employee complaints, grievances, or conflicts Ensure employees accurately and properly record all hours worked Process, price, tag, hang, and display merchandise to maximize sales Recommend ways to increase sales and efficiency Develop and expand local donor base Establish and monitor sound cash-handling procedures consistent with company policy Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, as required Answer employees’ questions as to policies and procedures Schedule and conduct periodic store-employee meetings to discuss new matters or problems Ensure the store is adequately stocked with merchandise at all times Organize back-room production area to optimize merchandise output Train employees on security and loss prevention policies Establish and monitor cash-handling procedures consistent with company policy Ensure timely bank deposits either personally or by higher management Maintain cleanliness of the store, including restrooms, donation center, and back room Ensure safety and security of store assets and premises Conduct employee bag and locker checks as needed Prepare and review banking documents, such as deposit slips, and compare to store reports Responsible for payroll reconciliation in the absence of the Store Manager Qualifications
Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing Two (2) years of supervisory experience and two (2) years of retail experience Experience supervising and training direct reports in all aspects of store operations Must be able to work flexible hours Skills
Outstanding organizational skills Ability to calculate amounts Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Supervisory
Directly supervises sales people and production staff. Reports directly to Retail Manager. Special Working Conditions
The work environment is mostly indoors. Donated goods may be dusty or soiled. May be required to wear Personal Protective Equipment.
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Position Title:
Assistant Store Manager Department:
Retail Reports To (Title):
Retail Store Manager Position Type:
FLSA - Non-Exempt Supervising Staff:
(see duties below) The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. He/She will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable. Responsibilities
Operate in accordance with the established hours of business and ensure proper staffing Ensure general conditions of the store meet high standards at all times Meet performance standards and goals regularly Control and minimize store expenses Maintain a supply of cash and change sufficient to meet daily business needs Ensure premises are safe for customers and employees at all times Provide excellent customer relations, including training employees to greet, thank, or converse with customers and donors, and monitor their performance Schedule interviews and recommend hiring of store employees Conduct initial and recurrent training, or training in new skills, policies, or procedures Assist store manager with employee performance evaluation and discussions Assist store manager in recommending raises for employees Enforce corporate personnel, loss prevention, and operational policies and procedures Investigate and resolve employee complaints, grievances, or conflicts Ensure employees accurately and properly record all hours worked Process, price, tag, hang, and display merchandise to maximize sales Recommend ways to increase sales and efficiency Develop and expand local donor base Establish and monitor sound cash-handling procedures consistent with company policy Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, as required Answer employees’ questions as to policies and procedures Schedule and conduct periodic store-employee meetings to discuss new matters or problems Ensure the store is adequately stocked with merchandise at all times Organize back-room production area to optimize merchandise output Train employees on security and loss prevention policies Establish and monitor cash-handling procedures consistent with company policy Ensure timely bank deposits either personally or by higher management Maintain cleanliness of the store, including restrooms, donation center, and back room Ensure safety and security of store assets and premises Conduct employee bag and locker checks as needed Prepare and review banking documents, such as deposit slips, and compare to store reports Responsible for payroll reconciliation in the absence of the Store Manager Qualifications
Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing Two (2) years of supervisory experience and two (2) years of retail experience Experience supervising and training direct reports in all aspects of store operations Must be able to work flexible hours Skills
Outstanding organizational skills Ability to calculate amounts Working knowledge of computers and Microsoft Office applications Scope of Responsibility & Supervisory
Directly supervises sales people and production staff. Reports directly to Retail Manager. Special Working Conditions
The work environment is mostly indoors. Donated goods may be dusty or soiled. May be required to wear Personal Protective Equipment.
#J-18808-Ljbffr