Capital One
Full Time Branch Ambassador- South Nassau Area
Capital One, Wantagh, New York, United States, 11793
Overview
Full Time Branch Ambassador- South Nassau Area
The Reimagined Branch Experience:
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.
As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We\'re not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Responsibilities
Connect with customers in person, help with technology challenges, have casual conversations, and showcase Capital One services and products.
Help determine personal and business financial needs and connect customers with experts to guide them toward their financial goals.
Ensure compliance with audit and security policies and procedures in accordance with Bank policy and Federal regulations.
Support customers in all branch areas, including cash handling and service needs, and rotate within the branch based on customer needs.
Improve the overall retail customer experience by reducing handoffs and being the "expert" for customers.
Be curious and eager to learn about products, services, and experiences to guide customers appropriately.
Be digitally savvy and educate customers on mobile and online experiences, using branch laptops and iPads; educate on other banking channels and products.
Be a team player, working with an energized team and inspiring others.
Research and answer customer inquiries to enhance retention and engagement using various tools and channels to recommend solutions.
Travel between branches in the assigned local area to support the market you are assigned.
Qualifications Basic Qualifications:
High School Diploma, GED, or Equivalent Certification; At least 1 year of Retail, Sales or Customer Service experience; At least 6 months of cash handling experience.
Preferred Qualifications:
Associate\'s degree; 2+ years of Retail, Sales, or Banking Experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation and Benefits The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. Locations:
Baldwin, NY: $51,542 - $54,600 for Branch Ambassador
Carle Place, NY: $51,542 - $54,600 for Branch Ambassador
Cedarhurst, NY: $51,542 - $54,600 for Branch Ambassador
East Meadow, NY: $51,542 - $54,600 for Branch Ambassador
Glen Cove, NY: $51,542 - $54,600 for Branch Ambassador
Levittown, NY: $51,542 - $54,600 for Branch Ambassador
Plainview, NY: $51,542 - $54,600 for Branch Ambassador
Valley Stream, NY: $51,542 - $54,600 for Branch Ambassador
Wantagh, NY: $51,542 - $54,600 for Branch Ambassador
West Hempstead, NY: $51,542 - $54,600 for Branch Ambassador
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter.
About Capital One: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with criminal history in a manner consistent with laws about criminal background inquiries.
If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. For technical questions about recruiting, contact Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services advertised on this site. Capital One Financial is made up of several entities; see posting for location-specific notes.
#J-18808-Ljbffr
The Reimagined Branch Experience:
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.
As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We\'re not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Responsibilities
Connect with customers in person, help with technology challenges, have casual conversations, and showcase Capital One services and products.
Help determine personal and business financial needs and connect customers with experts to guide them toward their financial goals.
Ensure compliance with audit and security policies and procedures in accordance with Bank policy and Federal regulations.
Support customers in all branch areas, including cash handling and service needs, and rotate within the branch based on customer needs.
Improve the overall retail customer experience by reducing handoffs and being the "expert" for customers.
Be curious and eager to learn about products, services, and experiences to guide customers appropriately.
Be digitally savvy and educate customers on mobile and online experiences, using branch laptops and iPads; educate on other banking channels and products.
Be a team player, working with an energized team and inspiring others.
Research and answer customer inquiries to enhance retention and engagement using various tools and channels to recommend solutions.
Travel between branches in the assigned local area to support the market you are assigned.
Qualifications Basic Qualifications:
High School Diploma, GED, or Equivalent Certification; At least 1 year of Retail, Sales or Customer Service experience; At least 6 months of cash handling experience.
Preferred Qualifications:
Associate\'s degree; 2+ years of Retail, Sales, or Banking Experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation and Benefits The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. Locations:
Baldwin, NY: $51,542 - $54,600 for Branch Ambassador
Carle Place, NY: $51,542 - $54,600 for Branch Ambassador
Cedarhurst, NY: $51,542 - $54,600 for Branch Ambassador
East Meadow, NY: $51,542 - $54,600 for Branch Ambassador
Glen Cove, NY: $51,542 - $54,600 for Branch Ambassador
Levittown, NY: $51,542 - $54,600 for Branch Ambassador
Plainview, NY: $51,542 - $54,600 for Branch Ambassador
Valley Stream, NY: $51,542 - $54,600 for Branch Ambassador
Wantagh, NY: $51,542 - $54,600 for Branch Ambassador
West Hempstead, NY: $51,542 - $54,600 for Branch Ambassador
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter.
About Capital One: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with criminal history in a manner consistent with laws about criminal background inquiries.
If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. For technical questions about recruiting, contact Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services advertised on this site. Capital One Financial is made up of several entities; see posting for location-specific notes.
#J-18808-Ljbffr