Capital One
Full Time Branch Ambassador- South Nassau Area
Capital One, Franklin Square, New York, United States, 11010
Overview
Full Time Branch Ambassador - South Nassau Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around. As a Branch Ambassador, you'll use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. You will resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable with a growth mindset and customer experience obsession. Our Branch team exists to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who want to be part of this reimagined banking experience. What we’re looking for in you:
Friendly and engaging; you connect with customers whether helping with technology challenges, having casual conversations, or showcasing services and products.
Able to determine personal and business financial needs and connect customers with experts to guide them toward their financial goals.
Compliance-focused, following audit and security policies and procedures in accordance with Bank policy and Federal regulations.
Support customers across all branch areas, from cash handling to role rotation based on customer needs.
Strive to improve the overall retail customer experience with fewer handoffs; every Ambassador is an expert.
Curious and eager to learn about Capital One’s products, services, and experiences to guide customers toward suitable solutions.
Digitally savvy; demonstrate how to navigate mobile and online experiences and educate customers on other banking channels and products.
Team player who works with an energized team and inspires teammates.
Research and answer customer inquiries to enhance retention and engagement using various tools and channels.
Willing to travel between branches in the assigned local area to support the market.
If you’re nodding along, let’s talk. Basic Qualifications High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Preferred Qualifications Associate's degree
2+ years of Retail, Sales, or Banking Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Baldwin, NY: $51,542 - $54,600 for Branch Ambassador Carle Place, NY: $51,542 - $54,600 for Branch Ambassador Cedarhurst, NY: $51,542 - $54,600 for Branch Ambassador East Meadow, NY: $51,542 - $54,600 for Branch Ambassador Glen Cove, NY: $51,542 - $54,600 for Branch Ambassador Levittown, NY: $51,542 - $54,600 for Branch Ambassador Plainview, NY: $51,542 - $54,600 for Branch Ambassador Valley Stream, NY: $51,542 - $54,600 for Branch Ambassador Wantagh, NY: $51,542 - $54,600 for Branch Ambassador West Hempstead, NY: $51,542 - $54,600 for Branch Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is made up of several different entities. Positions posted in different regions may correspond to different Capital One entities.
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Full Time Branch Ambassador - South Nassau Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives—not the other way around. As a Branch Ambassador, you'll use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. You will resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable with a growth mindset and customer experience obsession. Our Branch team exists to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who want to be part of this reimagined banking experience. What we’re looking for in you:
Friendly and engaging; you connect with customers whether helping with technology challenges, having casual conversations, or showcasing services and products.
Able to determine personal and business financial needs and connect customers with experts to guide them toward their financial goals.
Compliance-focused, following audit and security policies and procedures in accordance with Bank policy and Federal regulations.
Support customers across all branch areas, from cash handling to role rotation based on customer needs.
Strive to improve the overall retail customer experience with fewer handoffs; every Ambassador is an expert.
Curious and eager to learn about Capital One’s products, services, and experiences to guide customers toward suitable solutions.
Digitally savvy; demonstrate how to navigate mobile and online experiences and educate customers on other banking channels and products.
Team player who works with an energized team and inspires teammates.
Research and answer customer inquiries to enhance retention and engagement using various tools and channels.
Willing to travel between branches in the assigned local area to support the market.
If you’re nodding along, let’s talk. Basic Qualifications High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Preferred Qualifications Associate's degree
2+ years of Retail, Sales, or Banking Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Baldwin, NY: $51,542 - $54,600 for Branch Ambassador Carle Place, NY: $51,542 - $54,600 for Branch Ambassador Cedarhurst, NY: $51,542 - $54,600 for Branch Ambassador East Meadow, NY: $51,542 - $54,600 for Branch Ambassador Glen Cove, NY: $51,542 - $54,600 for Branch Ambassador Levittown, NY: $51,542 - $54,600 for Branch Ambassador Plainview, NY: $51,542 - $54,600 for Branch Ambassador Valley Stream, NY: $51,542 - $54,600 for Branch Ambassador Wantagh, NY: $51,542 - $54,600 for Branch Ambassador West Hempstead, NY: $51,542 - $54,600 for Branch Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is made up of several different entities. Positions posted in different regions may correspond to different Capital One entities.
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