Records Management Specialist

Position Summary Executes day-to-day records lifecycle tasks from creation through final disposition in accordance with GAO policy. Implements file plans, applies retention schedules, and maintains accurate metadata to enable efficient retrieval. Supports digitization workflows and quality checks; assists with training and new-employee orientation materials. Essential Duties and Responsibilities Perform records intake, indexing, classification, search, retrieval, and maintenance across assigned repositories with accurate metadata and naming conventions. Apply GAO retention schedules and GRS; prepare records for disposition, transfer, or long-term preservation; maintain chain-of-custody/transfer documentation and support legal holds. Support agency-wide inventory and file-plan updates; reconcile data and produce status reports; correct inconsistencies and duplicates. Execute digitization workflow steps and perform 100% document QA where required; flag exceptions, remediate defects, and update tracking tools. Assist in drafting SOPs, quick-reference guides, and user communications; support briefings/orientations and capture attendance metrics. Capture and save meeting summaries with correct metadata in the designated repository; provide responsive end-user support (e.g., ticket/request intake and resolution tracking). Handle PII and sensitive records in accordance with GAO security and privacy policies. Minimum Qualifications Associate’s or Bachelor’s degree and 2+ years of records management experience (or equivalent combination). Experience creating or updating file plans, conducting inventories, and applying retention schedules to records. Working knowledge of Microsoft 365/SharePoint; strong attention to detail, organization, and quality control. Preferred Qualifications Prior federal RIM experience; coursework or certification toward CRM/CRA/IGP. Experience with digitization and document quality control.

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