Washington State ESD
Overview
WA Cares Fund Quality Assurance Consultant / Social and Health Program Consultant 4 – Join the Home and Community Living Administration (HCLA) in Lacey, WA and help shape the future of long-term services and supports for Washington’s most vulnerable residents. HCLA is a newly formed administration within the Department of Social and Health Services (DSHS), bringing together the Developmental Disabilities Administration and the Aging and Long-Term Support Administration. This unified team oversees Washington State’s system of long-term care, serving individuals with disabilities and older adults through home and community-based services, protective oversight, regulatory compliance, and case management. The team is seeking a QA Consultant who practices cultural humility and has experience with QA practices, detailed-oriented work, and strong interpersonal communication, with a compassion for supporting aging adults. The position is fully remote with occasional in-person meetings on a Monday–Friday schedule.
Responsibilities
Complete QA process reviews of WCF activities statewide in compliance with policy, WAC, and RCW.
Use a variety of methods to determine case accuracy and evaluate the effectiveness of the system to minimize risk.
Provide professional consultation to promote excellence in service delivery.
Ensure compliance with federal and state requirements and consistency in policy interpretation.
Lead the QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with customers, and ensuring reviews are accurately and thoroughly completed.
What we are looking for
Working knowledge of QA practices
Experience with long-term care services
Prioritization – ability to juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment
Communication – clear written and verbal communication for clients and colleagues
Collaboration – professional, respectful interactions with the public and teammates
Legal comprehension – ability to interpret legal documents relevant to benefits or eligibility
Independent decision-making – comfortable making informed choices and analyzing complex information on your own
Problem-solving – use curiosity, logic, and critical thinking to find solutions
Adaptability – proactive and open to process improvements in program evaluation
Who should apply
One year of experience as a Social and Health Program Consultant 3 or equivalent, or
Two years of experience as a Social and Health Program Consultant 2 or equivalent, or
A master’s degree in social work, health or social science, public administration or a related field; AND four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
A bachelor’s degree in social work, health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
A combination of professional/practical hands-on experience of nine to ten years in related fields.
Application materials
Current resume
A letter of interest describing how you meet the stated knowledge, skills, and abilities
Minimum of three professional references
Questions Please contact Alex Baclaan at alex.baclaandshs.wa.gov and reference project number 06642.
DSHS is committed to equity, anti-racism, and social justice. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. A background check may be conducted before a new hire. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance for a privately owned vehicle used on state business. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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Responsibilities
Complete QA process reviews of WCF activities statewide in compliance with policy, WAC, and RCW.
Use a variety of methods to determine case accuracy and evaluate the effectiveness of the system to minimize risk.
Provide professional consultation to promote excellence in service delivery.
Ensure compliance with federal and state requirements and consistency in policy interpretation.
Lead the QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with customers, and ensuring reviews are accurately and thoroughly completed.
What we are looking for
Working knowledge of QA practices
Experience with long-term care services
Prioritization – ability to juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment
Communication – clear written and verbal communication for clients and colleagues
Collaboration – professional, respectful interactions with the public and teammates
Legal comprehension – ability to interpret legal documents relevant to benefits or eligibility
Independent decision-making – comfortable making informed choices and analyzing complex information on your own
Problem-solving – use curiosity, logic, and critical thinking to find solutions
Adaptability – proactive and open to process improvements in program evaluation
Who should apply
One year of experience as a Social and Health Program Consultant 3 or equivalent, or
Two years of experience as a Social and Health Program Consultant 2 or equivalent, or
A master’s degree in social work, health or social science, public administration or a related field; AND four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
A bachelor’s degree in social work, health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
A combination of professional/practical hands-on experience of nine to ten years in related fields.
Application materials
Current resume
A letter of interest describing how you meet the stated knowledge, skills, and abilities
Minimum of three professional references
Questions Please contact Alex Baclaan at alex.baclaandshs.wa.gov and reference project number 06642.
DSHS is committed to equity, anti-racism, and social justice. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. A background check may be conducted before a new hire. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance for a privately owned vehicle used on state business. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr