Washington State Department of Social and Health Services
DSHS HCLA Quality Assurance Consultant
Washington State Department of Social and Health Services, Lacey, Washington, us, 98509
Overview
WA Cares Fund Quality Assurance Consultant / Social and Health Program Consultant 4. Join the Home and Community Living Administration (HCLA) in Lacey, WA and help shape the future of long-term services and supports for Washington’s most vulnerable residents. HCLA is a newly formed administration within the Department of Social and Health Services (DSHS), bringing together the Developmental Disabilities Administration and the Aging and Long-Term Support Administration. This unified team oversees Washington State’s system of long-term care, serving individuals with disabilities and older adults through home and community-based services, protective oversight, regulatory compliance, and case management. This position is fully remote, with occasional in-person meetings, and follows a Monday – Friday schedule. Note:
This description reflects current expectations and duties; actual responsibilities may evolve with program needs. What You’ll Do
Complete QA process reviews of WCF activities statewide in compliance with policy, WAC and RCW. Use a variety of methods to determine case accuracy, evaluating the effectiveness of the system to minimize risk. Provide professional consultation to promote excellence in service delivery. Ensure compliance with federal and state requirements and consistency in policy interpretation. Lead your QA team during process review cycles, acting as a liaison between QA and field staff, fostering relationships with customers, and ensuring reviews are accurately and thoroughly completed. What We Are Looking For
Working knowledge of QA practices Experience with long-term care services Prioritization – ability to juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment Communication – clear written and verbal communication for diverse audiences Collaboration – professional, respectful teamwork with the public and colleagues Legal comprehension – ability to interpret legal documents related to benefits or eligibility Independent decision-making – comfortable making informed choices and analyzing information on your own Problem-solving – use critical thinking to find solutions Adaptability – openness to process improvement in program evaluation Who Should Apply
One year of experience as a Social and Health Program Consultant 3 or equivalent, or Two years of experience as a Social and Health Program Consultant 2 or equivalent, or A master’s degree in social work, health or social science, public administration or a related field; AND four years of professional experience in planning, administering, developing, or delivering related services, or A bachelor’s degree in social work, health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering related services, or A combination of professional/practical hands-on experience of nine to ten years in related fields. What to Submit
Current resume A letter of interest describing how you meet the stated knowledge, skills, and abilities Minimum of three professional references Additional Information
Questions about this opportunity? Contact Alex Baclaan at alex.baclaandshs.wa.gov and reference project number 06642. The Department of Social and Health Services’ vision emphasizes equity, anti-racism, and social justice commitments in our work with DSHS, including outreach to diverse communities and ensuring accessibility and representation. Prior to a new hire, a background check including criminal history may be conducted. This announcement may be used to fill multiple vacancies. A valid driver 0license and, if driving a privately owned vehicle on state business, liability insurance are required. E-Verify is a registered trademark of the U.S. Department of Homeland Security. DSHS is an equal opportunity employer and does not discriminate in any area of employment or services on any protected characteristic.
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WA Cares Fund Quality Assurance Consultant / Social and Health Program Consultant 4. Join the Home and Community Living Administration (HCLA) in Lacey, WA and help shape the future of long-term services and supports for Washington’s most vulnerable residents. HCLA is a newly formed administration within the Department of Social and Health Services (DSHS), bringing together the Developmental Disabilities Administration and the Aging and Long-Term Support Administration. This unified team oversees Washington State’s system of long-term care, serving individuals with disabilities and older adults through home and community-based services, protective oversight, regulatory compliance, and case management. This position is fully remote, with occasional in-person meetings, and follows a Monday – Friday schedule. Note:
This description reflects current expectations and duties; actual responsibilities may evolve with program needs. What You’ll Do
Complete QA process reviews of WCF activities statewide in compliance with policy, WAC and RCW. Use a variety of methods to determine case accuracy, evaluating the effectiveness of the system to minimize risk. Provide professional consultation to promote excellence in service delivery. Ensure compliance with federal and state requirements and consistency in policy interpretation. Lead your QA team during process review cycles, acting as a liaison between QA and field staff, fostering relationships with customers, and ensuring reviews are accurately and thoroughly completed. What We Are Looking For
Working knowledge of QA practices Experience with long-term care services Prioritization – ability to juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment Communication – clear written and verbal communication for diverse audiences Collaboration – professional, respectful teamwork with the public and colleagues Legal comprehension – ability to interpret legal documents related to benefits or eligibility Independent decision-making – comfortable making informed choices and analyzing information on your own Problem-solving – use critical thinking to find solutions Adaptability – openness to process improvement in program evaluation Who Should Apply
One year of experience as a Social and Health Program Consultant 3 or equivalent, or Two years of experience as a Social and Health Program Consultant 2 or equivalent, or A master’s degree in social work, health or social science, public administration or a related field; AND four years of professional experience in planning, administering, developing, or delivering related services, or A bachelor’s degree in social work, health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering related services, or A combination of professional/practical hands-on experience of nine to ten years in related fields. What to Submit
Current resume A letter of interest describing how you meet the stated knowledge, skills, and abilities Minimum of three professional references Additional Information
Questions about this opportunity? Contact Alex Baclaan at alex.baclaandshs.wa.gov and reference project number 06642. The Department of Social and Health Services’ vision emphasizes equity, anti-racism, and social justice commitments in our work with DSHS, including outreach to diverse communities and ensuring accessibility and representation. Prior to a new hire, a background check including criminal history may be conducted. This announcement may be used to fill multiple vacancies. A valid driver 0license and, if driving a privately owned vehicle on state business, liability insurance are required. E-Verify is a registered trademark of the U.S. Department of Homeland Security. DSHS is an equal opportunity employer and does not discriminate in any area of employment or services on any protected characteristic.
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