Overview
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Opportunity
The Global Security Team is responsible for the protection of people, assets, and reputation of Mattel. We accomplish this by hiring, training, & developing top security and investigation professionals, implementing effective policies, collaborating with others, and by leveraging existing and emerging technologies.
The Receptionist role is onsite at Mattel’s headquarters in El Segundo, CA. We’re seeking a motivated, passionate, collaborative and detail-oriented Receptionist. The ideal candidate is a team player, has excellent communication skills, and can organize & prioritize tasks.
What Your Impact Will Be
- Provide exceptional customer service to all Mattel employees, vendors, and visitors on property. This includes in person response, voice calls and digital communications.
- Ensure security and safety protocols are followed.
- Answer phone calls and transfer as appropriate.
- Provide visitors with information to navigate the building including pointing out nearest amenities and fire exits. Issue visitor passes.
- Maintain a neat appearance of reception/lobby area. Periodically inspects common area equipment to ensure good operating condition.
- Perform administrative support for the security function as needed. This includes but is not limited to compiling reporting, data entry, and data tracking.
- Monitor the lobby to report any suspicious activity and/or safety concerns to Global Security.
- Adhere to access control standards including employee badge policy, visitor registration, temporary/contract worker check-ins and intern badging.
- Support IP (Intellectual Property) process surrounding confidentiality and controlled destruction of IP per Mattel standards.
- Flexibility to adjust shift times to support business needs; able to work weekends or holidays.
- This is an onsite position and does not allow for remote work.
- Other duties as assigned.
Qualifications
- 2+ years of Reception, Customer Service, Security, or military background preferred.
- High school diploma or GED required.
- Excellent interpersonal skills and the ability to engage with employees, clients, and visitors.
- Strong computer skills and proficiency with the Microsoft suite.
- Must have a valid CA driver’s license.
- Must be able to obtain a CA Guard card within X months of hire date.
- Must be certified in First Aid, CPR, and Blood-borne Pathogens, or willing to obtain certification through Mattel training (annual training provided).
The pay range is indicative of projected hiring range; base pay will be determined based on location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work
- We collaborate: Being part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities are our superpower.
- We innovate: We aim to find new and better ways to create innovative products and experiences. No matter where you work, you can always make a difference and have real impact. We welcome new ideas and value initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when empowered to create and deliver results.
Who We Are
Mattel is a leading global toy and family entertainment company with iconic brands including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, and partnerships with global entertainment companies. Our products are sold in collaboration with leading retailers and e-commerce companies. Since 1945, Mattel has been a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Note: This is an Equal Opportunity Employer; Mattel is committed to an inclusive workplace. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran status, disability status, or any other basis protected by law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch:
The Culture at Mattel
The Corporate Philanthropy