Receptionist Job at Mattel, Inc. in El Segundo

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity

The Global Security Team is responsible for the protection of people, assets, and reputation of Mattel. We accomplish this by hiring, training, & developing top security and investigation professionals, implementing effective policies, collaborating with others, and by leveraging existing and emerging technologies.

We’re seeking a motivated, passionate, collaborative and detail-oriented Receptionist. The ideal candidate is a team player, has excellent communication skills, and can organize & prioritize tasks.

This is an onsite position located at Mattel’s headquarters in El Segundo Ca.

What Your Impact Will Be

• Provide exceptional customer service to all Mattel employees, vendors, and visitors on property. This includes in person response, voice calls and digital communications.
• Ensure security and safety protocols are followed
• Answer phone calls and transfer as appropriate
• Provide visitors with information to navigate the building including pointing out nearest amenities and fire exits. Issue visitor passes
• Maintain a neat appearance of reception/lobby area. Periodically inspects common area equipment to ensure good operating condition
• Perform administrative tasks for the security function as needed. This includes but is not limited to compiling reporting, data entry, and data tracking
• Monitor the lobby to report any suspicious activity and/or safety concerns to Global Security
• Other duties as assigned.
• Ensure adherence to access control standards including the employee badge policy, visitor registration, temporary or contract worker check ins and intern badging along with other visitor types.
• Support IP (Intellectual Property) process surrounding confidentiality and controlled destruction of IP per Mattel standards.
• Additional responsibilities as assigned by supervisor or manager.
• Requires flexibility to adjust shift times to support business needs. Able to work weekends or holidays to support business needs.
• This is an onsite position and does not allow for remote work.

What We’re Looking For

• 2+ years of Reception, Customer Service, Security, or military background preferred.
• High school diploma or GED, required.
• Excellent interpersonal skills and the ability to engage with employees, clients, and visitors.
• Strong computer skills and understanding of the Microsoft suite to navigate communications and prepare documents for presentations.
• Must have a valid CA driver’s license.
• Must be able to obtain a Ca Guard card within a certain time frame of hire date
• Must be certified in First Aid, CPR, and Blood-borne Pathogens, OR be willing to obtain certification through training provided by Mattel (annual training provided).

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.