NYU Langone Health System is hiring: Secretary - NYU Langone Orthopedic Associat

Overview

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center offering comprehensive diagnostic and therapeutic care across specialties. We are committed to medical education and research, with emphasis on equity and inclusion for faculty, staff, students, and patients.

Learn more about NYU Langone Hospital-Long Island and interact with us on social media.

Position Summary

We have an exciting opportunity to join our team as a Secretary I, FGP - Ortho Surgery - Great Neck. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling appointments, and other administrative duties as needed.

Responsibilities

• Greets patients professionally in person and on the phone
• Answers patient questions and refers questions to the appropriate contact
• Optimizes provider schedules and patient access by maintaining efficient scheduling templates
• Promotes a positive patient experience in all interactions
• Retrieves and updates patient records to ensure availability of treatment information
• Verifies insurance information and collects data needed to schedule and bill for services
• Maintains office inventory and equipment and expedites supply orders
• Performs other duties as needed

Administrative Responsibilities

• Greet patients and perform intake functions including registration, forms collection, updating information, and co-payment collection
• Monitor appointment-related reports for notes, insurance flags, and patients needing assistance
• Gather patient demographic data and materials; obtain and verify insurance information and eligibility
• Advise and collect patient and financial documents and policies (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including signatures where appropriate
• Enroll patients above age 5 to Patient Secure, including palm scan and photo
• Promote use of Check Mate kiosks and assist patients as needed
• Scan documents into Epic and ensure correct location, order, and document type
• Report errors related to kiosks or devices to management for resolution
• Monitor waiting areas and communicate wait times
• Perform check-out tasks, provide after-visit summaries, schedule follow-ups, procedures, referrals, and collect payments; promote MyChart
• Answer calls professionally, schedule routine appointments, and verify/update demographic information on subsequent visits
• Ensure HIPAA compliance and proper disclosures in EPIC within 10 days
• Maintain patient privacy according to HIPAA standards

Patient Experience and Access

• Serve as NYU Langone Health Faculty Group Practice Brand Ambassador and promote excellence in patient experience
• Uphold CARES service principles in every encounter
• Greet patients warmly, communicate steps of care clearly, and collaborate with colleagues for timely resolutions
• Anticipate patient needs, participate in service recovery, and escalate as appropriate
• Share improvement ideas with leadership to optimize scheduling and minimize delays
• Partner with Patient Access Center and Central Billing Office to support positive experiences
• Ensure staff are versed in Access Agreement principles

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal, verbal and written communication skills, and strong customer service orientation. Basic knowledge of word processing, spreadsheet, database, and Internet applications. Light, accurate keyboarding skills. Ability to manage multiple tasks in a team environment to support a positive patient care experience.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs is strongly preferred.

Additional Information

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides extensive benefits and wellness programs. Employment notices include equal opportunity statements and pay transparency information as required. Applications are completed online. View Know Your Rights: Workplace discrimination is illegal.

Salary information: The salary range for the role is $27.78 - $51,206.48 annually. Final compensation depends on factors such as experience, specialty, education, and hospital need. Pay transparency notice available for viewing.