Customer Service Rep - Customer Service - Junior Job at Global Technical Talent

Employer Industry: Off-Price Apparel and Home Retail

Why consider this job opportunity

• Comprehensive benefits including Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund to secure your future
• Opportunity to work with a leading Fortune 500 company in the retail sector
• Supportive and inclusive workplace culture
• Chance to engage with customers across various social media platforms
• Fast-paced work environment that fosters personal and professional growth

What to Expect (Job Responsibilities)

• Answer customer service correspondences via phone, email, chat, and social media
• Resolve customer complaints and issues in a timely and effective manner
• Communicate with management to address and escalate serious customer problems
• Document customer interactions in the customer tracking system with accurate coding
• Promote a positive company image while adhering to customer service objectives

What is Required (Qualifications)

• Proven conflict management and strong analytical skills
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficient in PC applications including email, Word, and Excel
• Minimum requirement for high-speed internet connection and a quiet workspace for video meetings

How to Stand Out (Preferred Qualifications)

• Experience in social media moderation
• Strong organizational and prioritizing skills
• Ability to separate emotion and respond objectively to customer inquiries
• Previous experience in customer service roles

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