24 Seven Talent
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment?
Were seeking a
Customer Care Representative
on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders. As a key player in customer support operations, youll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike. Key Responsibilities Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication. Verify order details for accuracy and correct any discrepancies before entry into the ERP system. Prepare and distribute necessary shipping documentation in line with customer requirements. Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries. Monitor order status and promptly communicate any issues or delays to customers and internal teams. Maintain a high unit fill rate by minimizing shortages and reporting as required. Arrange carrier pickups according to established procedures. Process invoicing through EDI systems and resolve any billing errors efficiently. Handle credit memos, return authorizations, and customer inquiries professionally and empathetically. Stay informed about product offerings to provide knowledgeable support. Qualifications High school diploma or equivalent required. Previous customer service experience, ideally supporting retail accounts. Proficiency in Microsoft Office applications (Excel, Word, Outlook). Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required. Excellent communication skills and a strong problem-solving mindset. Highly organized with keen attention to detail. Reliable, proactive, and able to work independently in a freelance capacity. If youre ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, wed love to hear from you!
Were seeking a
Customer Care Representative
on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders. As a key player in customer support operations, youll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike. Key Responsibilities Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication. Verify order details for accuracy and correct any discrepancies before entry into the ERP system. Prepare and distribute necessary shipping documentation in line with customer requirements. Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries. Monitor order status and promptly communicate any issues or delays to customers and internal teams. Maintain a high unit fill rate by minimizing shortages and reporting as required. Arrange carrier pickups according to established procedures. Process invoicing through EDI systems and resolve any billing errors efficiently. Handle credit memos, return authorizations, and customer inquiries professionally and empathetically. Stay informed about product offerings to provide knowledgeable support. Qualifications High school diploma or equivalent required. Previous customer service experience, ideally supporting retail accounts. Proficiency in Microsoft Office applications (Excel, Word, Outlook). Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required. Excellent communication skills and a strong problem-solving mindset. Highly organized with keen attention to detail. Reliable, proactive, and able to work independently in a freelance capacity. If youre ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, wed love to hear from you!