SBH Fashion
Overview
The Store Manager is a leader who will thrive in a dynamic environment, embodies strategic foresight, and fosters collaboration. The Store Manager will need to take decisive actions which will play a crucial role in propelling business initiatives forward. They will be responsible for creating and executing business strategies to develop the Boutique as a place for client engagement and connection, as well as an Ambassador of the Maison and embody its values. Responsibilities
Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a “couture service” mindset. Drive the implementation of company strategies by coaching, motivating, and supporting the Boutique team, ensuring strong adoption of and understanding of company strategies. Attract and recruit new clients from personal network and external partners. Develop clienteling mindset, client loyalty, and retention from beginners to VICs. Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitability plans. Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets. At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives. Collaborate cross-functionally to ensure the seamless execution of business plans. Identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders. Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity. Partner with Merchandising and Buying teams to ensure relevant products are in store to drive revenue. Report weekly to the Leadership team on sales trends and where we can pivot to increase sales. Team Leadership & Management
Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork. Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; be open and direct with others without being intimidating; address people’s problems and prickly situations, in partnership with Retail Director & HRBP. Commit to the professional growth of each team member, preparing them for future advancements. Ensure that all staff adhere to high standards of professionalism, from grooming to conduct. Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations. Ensure proper and timely communication of company contents through morning briefings, product updates, and CRM training. Build the best team through talent retention and recruitment, ensuring career development and succession plans with HR support. In charge of all recruiting activities in the store in partnership with HR & Talent Acquisition. Responsible for all team planning, organizing, and day-to-day execution of activities. Take all necessary measures to create and maintain a motivated, positive, and safe work environment; manage delicate situations regarding store personnel according to Company policies and employment laws. Regularly organize store meetings and keep the team informed regarding store performance and sales objectives. Assign quantitative and qualitative objectives and ensure they are achieved. CRM and Events Management
Guarantee excellent client experience by monitoring sales activities and ensuring standards of the brand’s Client Journey are followed. Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with attention to local/domestic clients. Maintain and develop external relations with networks and prestigious people, clients, and third partners to promote brand loyalty and expand the network. Manage the client database, including assignment/reassignment, and promote brand loyalty according to CRM requirements; develop direct marketing actions toward loyal and inactive clients. Ensure the inclusion of digital tools and assets in the client journey and clienteling routine. Assist Store Manager (if applicable) in managing delicate situations regarding sales activities or after-sales (returns, repairs, complaints); ensure compliance with company procedures. Continuously develop knowledge of HQs and corporate guidelines. Transform customer interactions into meaningful relationships through a robust client development strategy. Engage with local partners and community events to enhance brand visibility and market reach. Store Operations and Merchandise
Stay informed on all operational policies and procedures to minimize loss and optimize store performance. Where an Ops HC is not present, participate in operational tasks (including shipping/receiving). Guarantee end-of-season returns and product transfers. Manage inventory activities and be responsible for results; supervise all inventory tasks. Manage cash and payment systems by company procedures and policies. Deal with store accountancy recurring audits and ensure procedures and timing are respected. Ensure store maintenance to keep furnishings, machinery, and tools efficient. Collaborate with Team Manager and Client Advisors, merchandise team on seasonal buys; monitor product rotation and align with sales potential with Merchandising/Buying support. Visual Merchandising
Liaise with HQ Visual Merchandising to verify and report visual criteria effectiveness in terms of sales; communicate relevant information. Ensure VM reflects strategy and guidelines execution in store; maintain order and cleanliness of windows and internal displays. Requirements
Bachelor’s Degree preferred but not required. Minimum 5 years of experience in Store Management or a leadership role. Luxury department store management experience preferred but not required. Proven track record in achieving results and team development. Excellent knowledge of products and client journey. Strong business acumen, understanding store and team performance and KPIs. Proactive in identifying business opportunities and proposing action plans. Positive and effective team management skills; motivates team. Excellent organizational, follow-up, and time management skills. Demonstrates confidence and ability to develop relationships with clients, team, and business. Clear and concise verbal and written communication skills. Ability to prioritize tasks and manage multiple tasks with competing priorities and tight deadlines. Proficient in all store sales and operations systems. Salary $130,000 + 15% Bonus + $7,000 clothing allowance Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Staffing and Recruiting
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The Store Manager is a leader who will thrive in a dynamic environment, embodies strategic foresight, and fosters collaboration. The Store Manager will need to take decisive actions which will play a crucial role in propelling business initiatives forward. They will be responsible for creating and executing business strategies to develop the Boutique as a place for client engagement and connection, as well as an Ambassador of the Maison and embody its values. Responsibilities
Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a “couture service” mindset. Drive the implementation of company strategies by coaching, motivating, and supporting the Boutique team, ensuring strong adoption of and understanding of company strategies. Attract and recruit new clients from personal network and external partners. Develop clienteling mindset, client loyalty, and retention from beginners to VICs. Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitability plans. Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets. At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives. Collaborate cross-functionally to ensure the seamless execution of business plans. Identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders. Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity. Partner with Merchandising and Buying teams to ensure relevant products are in store to drive revenue. Report weekly to the Leadership team on sales trends and where we can pivot to increase sales. Team Leadership & Management
Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork. Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; be open and direct with others without being intimidating; address people’s problems and prickly situations, in partnership with Retail Director & HRBP. Commit to the professional growth of each team member, preparing them for future advancements. Ensure that all staff adhere to high standards of professionalism, from grooming to conduct. Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations. Ensure proper and timely communication of company contents through morning briefings, product updates, and CRM training. Build the best team through talent retention and recruitment, ensuring career development and succession plans with HR support. In charge of all recruiting activities in the store in partnership with HR & Talent Acquisition. Responsible for all team planning, organizing, and day-to-day execution of activities. Take all necessary measures to create and maintain a motivated, positive, and safe work environment; manage delicate situations regarding store personnel according to Company policies and employment laws. Regularly organize store meetings and keep the team informed regarding store performance and sales objectives. Assign quantitative and qualitative objectives and ensure they are achieved. CRM and Events Management
Guarantee excellent client experience by monitoring sales activities and ensuring standards of the brand’s Client Journey are followed. Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with attention to local/domestic clients. Maintain and develop external relations with networks and prestigious people, clients, and third partners to promote brand loyalty and expand the network. Manage the client database, including assignment/reassignment, and promote brand loyalty according to CRM requirements; develop direct marketing actions toward loyal and inactive clients. Ensure the inclusion of digital tools and assets in the client journey and clienteling routine. Assist Store Manager (if applicable) in managing delicate situations regarding sales activities or after-sales (returns, repairs, complaints); ensure compliance with company procedures. Continuously develop knowledge of HQs and corporate guidelines. Transform customer interactions into meaningful relationships through a robust client development strategy. Engage with local partners and community events to enhance brand visibility and market reach. Store Operations and Merchandise
Stay informed on all operational policies and procedures to minimize loss and optimize store performance. Where an Ops HC is not present, participate in operational tasks (including shipping/receiving). Guarantee end-of-season returns and product transfers. Manage inventory activities and be responsible for results; supervise all inventory tasks. Manage cash and payment systems by company procedures and policies. Deal with store accountancy recurring audits and ensure procedures and timing are respected. Ensure store maintenance to keep furnishings, machinery, and tools efficient. Collaborate with Team Manager and Client Advisors, merchandise team on seasonal buys; monitor product rotation and align with sales potential with Merchandising/Buying support. Visual Merchandising
Liaise with HQ Visual Merchandising to verify and report visual criteria effectiveness in terms of sales; communicate relevant information. Ensure VM reflects strategy and guidelines execution in store; maintain order and cleanliness of windows and internal displays. Requirements
Bachelor’s Degree preferred but not required. Minimum 5 years of experience in Store Management or a leadership role. Luxury department store management experience preferred but not required. Proven track record in achieving results and team development. Excellent knowledge of products and client journey. Strong business acumen, understanding store and team performance and KPIs. Proactive in identifying business opportunities and proposing action plans. Positive and effective team management skills; motivates team. Excellent organizational, follow-up, and time management skills. Demonstrates confidence and ability to develop relationships with clients, team, and business. Clear and concise verbal and written communication skills. Ability to prioritize tasks and manage multiple tasks with competing priorities and tight deadlines. Proficient in all store sales and operations systems. Salary $130,000 + 15% Bonus + $7,000 clothing allowance Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Staffing and Recruiting
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