VBeyond Corporation
This range is provided by VBeyond Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30.00/hr - $35.00/hr Direct message the job poster from VBeyond Corporation Sr. Technical/Desktop Support Specialist – Employee Tech Services (Windows)
Sr. Technical/Desktop Support Specialist – Employee Tech Services (Windows) Proven experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools. Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. Experience with IT Asset Management (ITAM) tools and practices. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple priorities in a high-pressure environment. Willingness to work flexible hours, including evenings and weekends, as needed. Key Responsibilities
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. Troubleshoot and resolve issues related to hardware, software, network, and user credentials. Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations. Maintain and update tickets in alignment with SLA and KPI targets. Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity. Seniority level
Associate Employment type
Contract Job function
Information Technology Industries: Staffing and Recruiting Framingham, MA; Boston, MA; Waltham, MA; Marlborough, MA; Andover, MA – location details are listed with posted ranges. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$30.00/hr - $35.00/hr Direct message the job poster from VBeyond Corporation Sr. Technical/Desktop Support Specialist – Employee Tech Services (Windows)
Sr. Technical/Desktop Support Specialist – Employee Tech Services (Windows) Proven experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools. Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. Experience with IT Asset Management (ITAM) tools and practices. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple priorities in a high-pressure environment. Willingness to work flexible hours, including evenings and weekends, as needed. Key Responsibilities
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. Troubleshoot and resolve issues related to hardware, software, network, and user credentials. Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations. Maintain and update tickets in alignment with SLA and KPI targets. Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity. Seniority level
Associate Employment type
Contract Job function
Information Technology Industries: Staffing and Recruiting Framingham, MA; Boston, MA; Waltham, MA; Marlborough, MA; Andover, MA – location details are listed with posted ranges. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr