EXECUTIVE DIRECTOR, INTAKE SERVICES (Program Manager Senior II)

Introduction This Management Service position serves at the pleasure of the Appointing Authority. A resume must accompany your completed application. GRADE: 24 LOCATION OF POSITION: Baltimore City, Juvenile Justice Center, 300 N. Gay Street, Baltimore, MD 21202 Main Purpose of Job Join Us in Making a Difference at DJS! The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of Executive Director, Intake Services (Program Manager Senior II), to make a meaningful impact on youth and the community at DJS! As the Executive Director, Intake Services, you will lead statewide intake and diversion operations across all five DJS regions and Centralized Intake. You will shape how complaints are received, reviewed, and resolved, ensuring fairness, consistency, and compliance with state law. Your leadership will directly influence the well-being of youth while maintaining public safety and building trust across communities. Key areas of leadership and responsibility include: Drive System-Wide Excellence: Oversee and standardize intake and diversion operations, ensuring uniform processes and adherence to state laws and regulations. Champion Positive Outcomes for Youth and Families: Lead critical assessments and reviews to protect the best interests of youth while safeguarding public safety. Develop Community-Based Diversion Service Partnerships: Oversee the building and use of a diverse statewide array of diversion services and implementation for delinquency and CINS cases. Leverage Legal and Policy Expertise: Follow Maryland statutes governing delinquency complaints and non-delinquent petitions, and ensure staff are fully well-versed in presenting their decision-making process and recommendations. Maximize System Knowledge: Utilize a working understanding of community detention, court and supervision services, and safety services to enhance intake-based services and partnerships. Build Strategic Partnerships: Collaborate with courts, law enforcement, counsel, local schools, and other state and community agencies to coordinate services, improve outcomes, and maintain public trust. Inspire and Lead High-Performing Teams: Mentor, empower, and motivate staff, set operational standards, and foster productivity. Project and Initiative Management: Oversee the implementation of Department-wide reforms and new initiatives related to Intake Services. This position is eligible to work a hybrid telework schedule and may require some travel. MINIMUM QUALIFICATIONS Education: A Bachelor’s degree from an accredited college or university. Experience: Seven (7) years of progressively responsible experience in juvenile justice system management, including managing multi-site operations and collaborating with external stakeholders, with at least four (4) years in senior management or leadership roles. DESIRED OR PREFERRED QUALIFICATIONS The preferred candidate for this position should possess any of the following: A Master’s degree (or higher) in a related field, executive-level experience leading juvenile justice systems, expertise in Maryland statutes and departmental regulations, a track record of forging strategic partnerships, and knowledge of positive youth development and evidence-based practices. DJS is an equal-opportunity employer and values diversity in the workplace. We welcome experienced professionals, veterans, bilingual applicants, and people with disabilities to apply for all recruitments.

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