Amazon
Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.
We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
Key responsibilities include:
Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Developing Career Paths for the employees and updating our internal tools
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement, and hardware logistics
Act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process, technology innovation, and automation
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the work-flows and through-put for data centers operations
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Maintain the on-call schedule coordinating absence and vacations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
About the team: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
Basic Qualifications
A Bachelor's degree or 4+ years of professional or military experience in an IT-related field. 2+ years of experience managing people in a technical environment. 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7, Networking and Computer Hardware. Preferred Qualifications
In-depth knowledge of Linux systems administration, Networking and Cabling best practices. In-depth hardware architectures knowledge and troubleshooting experience, system management tools, and client/server environments. Technical writing experience and prior project management experience. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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A Bachelor's degree or 4+ years of professional or military experience in an IT-related field. 2+ years of experience managing people in a technical environment. 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7, Networking and Computer Hardware. Preferred Qualifications
In-depth knowledge of Linux systems administration, Networking and Cabling best practices. In-depth hardware architectures knowledge and troubleshooting experience, system management tools, and client/server environments. Technical writing experience and prior project management experience. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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