Telesales Specialist, RSG * Work from home Job at American Red Cross in Indiana

Telesales Specialist, RSG – Work from Home

Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals (B2C), and also to small or large businesses with fewer than eight employees. The role also involves selling Red Cross Store retail training products and supplies to consumer and business customers.

The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs and sell the most appropriate course and product to the customer.

Responsibilities

• Handle inbound calls for customers interested in Red Cross community training courses or Red Cross Store products and supplies.
• Act as a consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Achieve Training revenue of $325K per year and Retail revenue of $80K per year.

Qualifications

Education: High school diploma/GED; higher education a plus.

• Minimum of 1 year of sales experience within a Call Center (B2C not required).
• Ability to multi-task across multiple system platforms.
• Strong influence and negotiation skills are a plus.

Skills and Abilities

• Proven consumer sales skills; product sales experience a plus.
• Ability to quickly assess customer needs and propose solutions.
• Professional written and verbal communication and interpersonal skills.
• Intermediate computer skills; experience with MS Office and Salesforce or similar CRM.
• Attention to detail; good organizational skills; reliable and punctual.
• Strong time management and multi-tasking abilities.
• Ability to work in a fast-paced and changing environment; strong sales and people skills.
• Customer service, sales and/or influencing abilities.

Compensation and Benefits

The Telesales Specialist, RSG role offers a competitive hourly wage complemented by a commission-based incentive plan. The target hourly rate is $16.15/hr. Compensation includes monthly commissions after training; salary details are location-dependent.

Pay information: We will review specific salary information at the time of phone screening based on location and experience.

Benefits

• Medical, Dental and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: starting at 15 days per year (based on job type and tenure)
• Holidays: 11 paid holidays
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short & Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.