Online Grocery Pick-Up Clerk Job at Fred Meyer in Bend

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Fred Meyer.

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we serve Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!

What You’ll Do

• Select and gather products for customers’ online orders in the most efficient manner with attention to freshness and quality.
• Assemble customers’ online orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pickup.
• Provide a positive customer service experience that encourages return to online shopping.
• Follow the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers’ online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for customers’ online orders.
• As part of the E-Commerce team, assemble online orders, process coupons and payments, and load orders to customers’ cars at pickup.
• Scan and bag orders while following bagging standards; communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customer orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy.
• Follow directions in the note section and respond to customers professionally via portable phone.
• Provide a positive customer service experience that encourages return to online shopping.
• Process orders through the POS system; determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment; report discrepancies and item location issues.
• Inspect equipment and notify management of items needing repair; perform opening and closing procedures.
• Assist in training new e-Commerce team members; meet or exceed productivity standards.
• Work cooperatively in a fast-paced environment and manage conflict professionally; act with honesty and integrity regarding customer and business information.
• Support and assist through direct interaction with minors, individuals with special needs, and older adults; perform essential job functions with or without reasonable accommodation.

Qualifications

• Minimum Position Qualifications: Ability to work without supervision; ability to read shelf tags; basic math skills (counting, addition, subtraction); excellent oral/written communication skills.
• Desired Previous Experience: Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Human Resources Services

Referrals increase your chances of interviewing at Fred Meyer by 2x