TEKsystems is hiring: IT Support Specialist in Allen

Overview

This position supports life insurance, sick time, 401(k) and retirement plan benefits. Application deadline: Oct 11, 2025.

Responsibilities

• Provide full onsite/desk side and remote support to end users for all IT issues, services and change requests for the users in the region. Also support remote users in other locations.
• Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep information systems in optimal operating condition.
• Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.
• Act on incidents which are approaching or have reached the point of breaching our service level agreements.
• Ensure end users can access certified applications from supported endpoints according to policies.
• Provide mobile devices and tablets support and management including provisioning of hardware.
• Coordinate the acquisition of hardware and software.
• Provide hands-on support to specialist teams with server, network, and telephony infrastructures.
• Advise customers and users on their IT needs and best practices.
• Provide end user trainings and IT workshops.
• Contribute to continuous improvement by implementing standards with the overall target to increase efficiency.
• Manage and participate in projects as assigned.
• Represent IT for all IT needs of the customers.
• Other duties and responsibilities as assigned.
• You can travel when required up to 20% of the time. Passport required as Mexico and Canada are in our coverage area.
• Keep IT assets updated.
• Keep updated documentation about internal IT procedures, referring standards policies/procedures.
• Vendor support for the IT area.
• Financial Management (Functional cost, annual budget, etc.) with collaboration of Regional IT Manager.
• Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to impact, severity and urgency.
• Elaborate reports and statistics related to IT KPI fulfillment.
• Participate in training to End Users in IT related areas.

Qualifications

• Experience requirements
• Customer focused and business oriented.
• You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously.
• You are analytical and enjoy solving problems in a complex environment.
• Able to communicate with non-technical end users in a professional way.
• Attention to detail, particularly when dealing with customers and their reported problems.
• Willing to research, learn and find solutions and can quickly understand new technology and processes.
• Able to work efficiently and effectively under high pressure in a fast-paced environment.
• Experience with IT best practice / ITIL; ITIL certification required.
• Proven Project Management and Business Analysis capabilities.
• Troubleshooting PCs and laptops (Dell experience preferred).
• Mobile devices and tablets management/support.
• Smartphone usage (Android & Apple) for basic end user support.
• ServiceNow helpdesk software.
• Windows 10 and 11
• Outlook 365 support.
• Microsoft 365 support.
• Windows server.
• Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.); Altiris is an asset.
• Networking, LAN/WAN - strong knowledge of TCP/IP; VPN experience and Cisco hardware experience are assets.
• Lotus Notes basic end user support.
• VMWare basic maintenance knowledge.
• Basic knowledge on Citrix and Thin-clients.
• Windows Server Administration (user and printing services management).
• End user hardware support knowledge.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace

This is a fully onsite position in Allen, TX.

Application Deadline

This position is anticipated to close on Oct 11, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.