TEKsystems is hiring: IT Support Technician in Cleveland

Overview

Customer is looking for additional support at their Cleveland and Akron clinics. This role resolves issues with computer hardware and software, provides end user training and education, builds and rebuilds computers, and assists with the overall operation of end user facing technology. Employees in this role create and manage access to networks, systems, and applications by creating or removing end user accounts, rights, and permissions. The Help Desk Technician works closely with other IT department personnel and technology owners to assist with tasks that require specific knowledge or expertise. Help Desk Technicians balance creative and technical problem solving, customer service, teamwork and collaboration to ensure personnel throughout the organization can access and utilize resources they need to perform their jobs.

Responsibilities

• Resolve hardware and software issues on end user devices; perform computer builds and rebuilds; provide end user training and education.
• Manage access to networks, systems, and applications by creating or removing end user accounts, rights, and permissions.
• Collaborate with IT colleagues and technology owners to assist with tasks requiring specialized knowledge or expertise.
• Ensure end users can access and utilize resources needed to perform their jobs through proactive problem solving and customer service.

Qualifications and Skills

• Desktop, Help desk, Windows 10, Troubleshooting
• Customer service, Active Directory, Imaging
• Microsoft, Azure experience; imaging tools
• Ability to work between Cleveland and Akron sites; main point of contact for the locations

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Arrangement

This is a fully onsite position in Cleveland, OH.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

About TEKsystems

We are partners in transformation who help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.