MassMarkets
Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
MassMarkets, Dallas, Texas, United States, 75215
Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
Join to apply for the
Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
role at
MassMarkets Benefits & Perks : Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises Location : Dallas, TX Job Type : Full-Time PAY TYPES : Hourly + Bonus Position Overview : MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Position Responsibilities : Make outbound sales calls and respond to inbound inquiries from interested prospects Follow up with leads and existing customers to drive engagement and retention Listen actively to customer needs and provide tailored product recommendations Resolve service-related concerns using internal systems and cross-functional collaboration Accurately document customer interactions and manage account updates Follow client-specific scripts, policies, and compliance procedures Handle sensitive information with confidentiality and professionalism Escalate complex issues to the appropriate support teams Deliver first-call resolution through effective communication and problem-solving Stay current with program updates through training and team meetings Maintain consistent attendance and punctuality Candidate Qualifications : Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable and punctual Strong problem-solving, negotiation, and conflict resolution skills Customer-focused with empathy, patience, and responsiveness Ability to multitask, self-manage, and adapt in a fast-paced environment Team-oriented with strong interpersonal skills Preferred : 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center Experience in state or federal work environments Compensation Details : Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits : Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Diversity and Equality : At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI is an equal opportunity employer and welcomes applications from diverse candidates.
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Join to apply for the
Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week)
role at
MassMarkets Benefits & Perks : Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises Location : Dallas, TX Job Type : Full-Time PAY TYPES : Hourly + Bonus Position Overview : MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Position Responsibilities : Make outbound sales calls and respond to inbound inquiries from interested prospects Follow up with leads and existing customers to drive engagement and retention Listen actively to customer needs and provide tailored product recommendations Resolve service-related concerns using internal systems and cross-functional collaboration Accurately document customer interactions and manage account updates Follow client-specific scripts, policies, and compliance procedures Handle sensitive information with confidentiality and professionalism Escalate complex issues to the appropriate support teams Deliver first-call resolution through effective communication and problem-solving Stay current with program updates through training and team meetings Maintain consistent attendance and punctuality Candidate Qualifications : Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable and punctual Strong problem-solving, negotiation, and conflict resolution skills Customer-focused with empathy, patience, and responsiveness Ability to multitask, self-manage, and adapt in a fast-paced environment Team-oriented with strong interpersonal skills Preferred : 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center Experience in state or federal work environments Compensation Details : Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits : Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Diversity and Equality : At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI is an equal opportunity employer and welcomes applications from diverse candidates.
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