MassMarkets is hiring: 4X10 Call Center Agent (4-Days, 40hrs./wk) in Killeen

4X10 Call Center Agent (4-Days, 40hrs./wk)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a skilled communicator with a passion for helping others? We're hiring Call Center Agents to support inbound inquiries, technical troubleshooting, and back-office processing for top-tier commercial and public sector clients.

Position Responsibilities

• Deliver exceptional customer experiences via phone, email, and chat
• Resolve product and service-related questions with empathy and accuracy
• Troubleshoot basic technical issues using internal tools and resources
• Maintain detailed records of customer interactions and service outcomes
• Collaborate across departments to ensure timely issue resolution
• Uphold client-specific protocols and compliance standards
• Protect sensitive customer data with discretion and care
• Continuously improve through training and feedback

Candidate Qualifications

• Minimum age: 18+
• High school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with Windows OS and general computer navigation
• Dependable, punctual, and organized
• Problem-solving mindset with a customer-first attitude
• Ability to work independently and as part of a team
• Comfortable in a fast-paced, high-volume environment

Preferred

• 1+ year experience in customer service, tech support, sales, or admin roles
• Previous experience in a contact center or government-related environment

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

MCI is an equal opportunities employer and welcomes applications from all qualified candidates.