Banc of California
VP, Claims & Deposit Processing
Banc of California, Santa Ana, California, United States, 92725
Overview
BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). The bank offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we foster an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. THE OPPORTUNITY Responsible for all aspects of reviews related to fraud alerts for transactional activity from multiple sources. Advises and assists management in making and implementing strategic decisions and objectives. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. How You’ll Make a Difference
Leads a team to review potentially fraudulent activities, ensures minimizing losses to the organization & clients. Coordinates cross-functional communication to resolve fraud situations and proactively provides recommendations to avoid fraud. Team’s daily responsibilities include reviews of suspicious fraud alerts from multiple sources to protect the bank from fraud-related losses and improve customer experience: ACH & Check Claims/Disputes, Deposit Reviews from ATM/Mobile/RDC/In-Mail deposits, Mobile & Online access, Debit Card, review Risk Assessments. Good working knowledge with Reg CC, ECCHO and NACHA rules. Prepares reports and enters cases/incidents into the internal case management system. Provides escalation and updates to supervisor regarding cases. Identifies process improvements for future fraud prevention and proactive monitoring and makes recommendations to senior leader. Maintains the Enterprise Fraud Risk Assessment, and recommends changes to current processes, responsibilities, and procedures to more adequately mitigate possible fraud schemes. Works with management to define reporting needs and implement dashboards and metrics to monitor current and emerging risk trends, issues, and opportunities related to fraud prevention strategy and goals. Interacts with Business Partners and Fraud Risk team as needed. Works effectively across the organization to maximize company resources. Establishes and ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction. Coaches and trains Senior Ops Analysts on best practices in risk management. Works with Third Party provider to assess and/or improve business risk rules when needed. Develops and maintains policies and procedures concerning fraud prevention, investigations, internal and external reporting such as suspicious activities reports. Provides rationale as to the adequacy and effectiveness of policies and procedures. Handles special projects as assigned by management. Fosters a culture of accountability, collaboration, speed, innovation, excellence and a positive work environment while elevating the quality of our fiscal controls. Involved with interviewing and hiring decisions; prepares and delivers employee performance evaluations, goal planning, and counselings; manages, supports, coaches and trains staff. Upholds EEO policy, promotes diversity, and maintains a harassment-free environment; follows policies and procedures; completes tasks correctly and on time. Performs the position safely and reports potentially unsafe conditions; complies with OSHA standards as applicable. Performs other duties and projects as assigned. What You’ll Bring
2+ years of bank operations and operational risk management / loss prevention experience. High School diploma or equivalent required; Bachelor’s degree preferred. Knowledge of state and federal regulations related to banking (e.g., Reg Z, Reg B, HMDA, RESPA, FCRA, BSA/AML/CIP, CRA) and related laws. Familiarity with deposit, check, ACH, wire, debit/credit card, mobile and online banking and other payment channels operating rules. Thorough understanding of bank operations, ECCHO & NACHA rules. Strong time management, interpersonal skills, and ability to collaborate across levels and disciplines. Judgment and problem-solving skills to identify and respond to fraudulent activity. Understanding of electronic crimes related to Wire, ACH, Debit card fraud and credential theft. Excellent critical thinking, attention to detail, and process orientation. Ability to organize and prioritize workload; strong communication skills; FiServ & PEP+ systems familiarity is a plus. Proficiency in Word, Excel, Outlook and PowerPoint. How We’ll Support You
Financial Security: Eligible to participate in the company’s 401k plan with company match and immediate vesting. Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, life, long-term disability, pre-tax HSA with employer contributions, and pre-tax FSA. Family Support: Adoption, surrogacy and fertility assistance, paid parental leave, and family care options. Paid Time Away: Paid vacation days, holidays, and volunteer time off. Career Growth: Tuition reimbursement, mentorship program, leadership development resources, LinkedIn Learning, and more. Salary Range and Equal Opportunity
The base salary offered is determined by education, experience, training, knowledge, skills, and abilities in alignment with market data. Banc of California is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military/veteran status, national origin, race, sex, gender, gender identity or sexual orientation. If you require reasonable accommodation during the application process, please contact Talent Acquisition.
#J-18808-Ljbffr
BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). The bank offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we foster an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. THE OPPORTUNITY Responsible for all aspects of reviews related to fraud alerts for transactional activity from multiple sources. Advises and assists management in making and implementing strategic decisions and objectives. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. How You’ll Make a Difference
Leads a team to review potentially fraudulent activities, ensures minimizing losses to the organization & clients. Coordinates cross-functional communication to resolve fraud situations and proactively provides recommendations to avoid fraud. Team’s daily responsibilities include reviews of suspicious fraud alerts from multiple sources to protect the bank from fraud-related losses and improve customer experience: ACH & Check Claims/Disputes, Deposit Reviews from ATM/Mobile/RDC/In-Mail deposits, Mobile & Online access, Debit Card, review Risk Assessments. Good working knowledge with Reg CC, ECCHO and NACHA rules. Prepares reports and enters cases/incidents into the internal case management system. Provides escalation and updates to supervisor regarding cases. Identifies process improvements for future fraud prevention and proactive monitoring and makes recommendations to senior leader. Maintains the Enterprise Fraud Risk Assessment, and recommends changes to current processes, responsibilities, and procedures to more adequately mitigate possible fraud schemes. Works with management to define reporting needs and implement dashboards and metrics to monitor current and emerging risk trends, issues, and opportunities related to fraud prevention strategy and goals. Interacts with Business Partners and Fraud Risk team as needed. Works effectively across the organization to maximize company resources. Establishes and ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction. Coaches and trains Senior Ops Analysts on best practices in risk management. Works with Third Party provider to assess and/or improve business risk rules when needed. Develops and maintains policies and procedures concerning fraud prevention, investigations, internal and external reporting such as suspicious activities reports. Provides rationale as to the adequacy and effectiveness of policies and procedures. Handles special projects as assigned by management. Fosters a culture of accountability, collaboration, speed, innovation, excellence and a positive work environment while elevating the quality of our fiscal controls. Involved with interviewing and hiring decisions; prepares and delivers employee performance evaluations, goal planning, and counselings; manages, supports, coaches and trains staff. Upholds EEO policy, promotes diversity, and maintains a harassment-free environment; follows policies and procedures; completes tasks correctly and on time. Performs the position safely and reports potentially unsafe conditions; complies with OSHA standards as applicable. Performs other duties and projects as assigned. What You’ll Bring
2+ years of bank operations and operational risk management / loss prevention experience. High School diploma or equivalent required; Bachelor’s degree preferred. Knowledge of state and federal regulations related to banking (e.g., Reg Z, Reg B, HMDA, RESPA, FCRA, BSA/AML/CIP, CRA) and related laws. Familiarity with deposit, check, ACH, wire, debit/credit card, mobile and online banking and other payment channels operating rules. Thorough understanding of bank operations, ECCHO & NACHA rules. Strong time management, interpersonal skills, and ability to collaborate across levels and disciplines. Judgment and problem-solving skills to identify and respond to fraudulent activity. Understanding of electronic crimes related to Wire, ACH, Debit card fraud and credential theft. Excellent critical thinking, attention to detail, and process orientation. Ability to organize and prioritize workload; strong communication skills; FiServ & PEP+ systems familiarity is a plus. Proficiency in Word, Excel, Outlook and PowerPoint. How We’ll Support You
Financial Security: Eligible to participate in the company’s 401k plan with company match and immediate vesting. Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, life, long-term disability, pre-tax HSA with employer contributions, and pre-tax FSA. Family Support: Adoption, surrogacy and fertility assistance, paid parental leave, and family care options. Paid Time Away: Paid vacation days, holidays, and volunteer time off. Career Growth: Tuition reimbursement, mentorship program, leadership development resources, LinkedIn Learning, and more. Salary Range and Equal Opportunity
The base salary offered is determined by education, experience, training, knowledge, skills, and abilities in alignment with market data. Banc of California is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military/veteran status, national origin, race, sex, gender, gender identity or sexual orientation. If you require reasonable accommodation during the application process, please contact Talent Acquisition.
#J-18808-Ljbffr