TonaLaw
Legal Receptionist - Front Desk TonaLaw is seeking a professional and client-focused Legal Receptionist to be the first point of contact for clients and visitors. The ideal candidate thrives in a fast-paced environment, maintains a friendly and empathetic demeanor, and provides outstanding customer service in the face of high-stress scenarios. This role involves handling a high volume of calls, greeting clients, and supporting daily office operations to ensure a positive client experience.
Benefits include:
- 401(k) with 3% firm contribution
- Health insurance
- Paid time off (including firm-wide holiday closure Dec 24–Jan 1)
Responsibilities:
- Answer, screen, and route high-volume phone calls professionally.
- Greet clients and visitors, ensuring a welcoming first impression.
- Conduct brief client intakes and open matters in case management software.
- Handle messages, mail, faxes, and office supply management.
- Assess the client’s state and diffuse difficult situations with empathy.
- Assist with routine projects, including FedEx shipments and client gift baskets.
- Support operations to maintain smooth daily office functioning.
Qualifications:
- Minimum 1 year of experience as a legal receptionist.
- Bilingual (Spanish) is a plus.
- Strong customer service orientation with a positive, professional demeanor.
- Excellent interpersonal and communication skills.
- Ability to maintain composure and professionalism in high-pressure situations.
- Team-oriented with the ability to collaborate effectively across departments.
Compensation: $47,500 and up