Store Manager - North Star Mall Job at Lush Fresh Handmade Cosmetics North Ameri

Overview

Store Manager – North Star Mall at Lush Fresh Handmade Cosmetics North America. Lush North America creates fresh and handmade cosmetics with a commitment to fair trade sourcing, sustainable communities, and charitable impact through the Charity Pot Program.

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all products
• An unconventional retail structure to support entrepreneurial spirit
• Opportunities for growth as Lush promotes from within

Position

Store Manager

As a Store Manager, you are a true leader who embodies Lush core values in customer interactions, team motivation, and business decisions: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose.

Responsibilities

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, including budgets and sales targets, while fostering a strong customer experience, staff experience, and operational excellence. You will continually assess performance and seek growth opportunities.

Sales & Customer Experience

• Collaborate with your team to exceed daily sales goals and create an inclusive customer experience
• Educate customers and staff on brand values and communicate our stance on fighting animal testing, freshness, ethical buying, 100% vegetarian, handmade, and naked packaging
• Increase product knowledge and provide informed recommendations
• Develop and execute business plans that align with the American business strategy to achieve KPIs and sales goals

Team Leadership

• Lead, coach, and develop your team with development plans and ongoing feedback
• Commit to diversity, equity, inclusion, and belonging (DEIB) through training and collaborative solutions
• Engage and manage performance with fair, empathetic approaches
• Recruit and select with transparency and equity to support staff growth

Operational Excellence

• Ensure policy compliance, training, and adherence to time/attendance, breaks, safety, and respectful workplace guidelines
• Oversee stock and inventory, ordering, and waste management within budget
• Create and execute merchandising plans to improve KPIs and maintain a clean, engaging store
• Schedule staff to meet peak times while staying within labor budgets

Qualifications

Required:

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service
• Ability to develop and train staff through positive coaching and feedback
• History of developing retail staff careers
• Proficiency in Excel, Microsoft Office, and adaptability to other systems
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Compensation

North Star Pay: $58,900 USD

Equal Opportunity

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or other characteristics defined by law. We recruit from diverse sources and strive to reflect the communities we serve.

Location: San Antonio, TX • Employment type: Full-time