Lush North America
Overview
Position: Store Manager Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities, as well as giving back to organizations through our Charity Pot Program. We Offer
A fun and funky store atmosphere where individualism is encouraged A 50% discount off all products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager
As a Store Manager, you are a true leader who embodies our core values in everything you do. You interact with customers, motivate your team, and make important business decisions with a focus on: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. As the Store Manager, you are responsible for recruiting your team, training and developing your management team, and training and developing your team on brand, product and service. You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continually assess your own performance and seek feedback, resources, and opportunities to grow and develop. Responsibilities
Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience. Building the Brand: educate customers and staff on brand values and articulate our positions on key priorities in shop and community engagement. Product Passion: deepen product knowledge and make informed recommendations. Driving Sales: develop and execute business plans that align with strategy to achieve short- and long-term goals and improve KPIs. Team Leadership: Leadership Practices and Staff Development: coach and develop your team with development plans and constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment with DEIB training and initiatives. Engagement and Performance: balance analysis and experience when addressing performance concerns and create action plans to improve staff engagement. Recruitment and Selection: form teams with diverse perspectives and ensure transparency and equity in interview and promotion processes. Operational Excellence: Policies and Procedures: ensure training and adherence to standards for time and attendance, breaks, product integrity, respectful workplace, health and safety, and budget adherence. Stock and Inventory: manage ordering and inventory, using reporting tools to optimize stock and waste within budget. Visuals and Merchandising: create merchandising plans to improve KPIs and train the team to maintain a clean, inviting store that aligns with brand standards. Scheduling, Time, and Attendance: schedule appropriate staff for peak times, manage breaks, and stay within labor budget. Qualifications
Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proven track record of developing retail staff careers Proficient in Excel, Microsoft Office; adaptable to other systems Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Equal Opportunity : Lush North America is an equal opportunity employer. We recruit from diverse backgrounds and strive to create an inclusive environment for all applicants. Best of luck on your job search. Find us on YouTube, LinkedIn, and other platforms for more information. Location notes: Lush Cosmetics North America acknowledges Indigenous territories and commits to reconciliation and respectful partnerships.
#J-18808-Ljbffr
Position: Store Manager Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities, as well as giving back to organizations through our Charity Pot Program. We Offer
A fun and funky store atmosphere where individualism is encouraged A 50% discount off all products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager
As a Store Manager, you are a true leader who embodies our core values in everything you do. You interact with customers, motivate your team, and make important business decisions with a focus on: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. As the Store Manager, you are responsible for recruiting your team, training and developing your management team, and training and developing your team on brand, product and service. You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continually assess your own performance and seek feedback, resources, and opportunities to grow and develop. Responsibilities
Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience. Building the Brand: educate customers and staff on brand values and articulate our positions on key priorities in shop and community engagement. Product Passion: deepen product knowledge and make informed recommendations. Driving Sales: develop and execute business plans that align with strategy to achieve short- and long-term goals and improve KPIs. Team Leadership: Leadership Practices and Staff Development: coach and develop your team with development plans and constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment with DEIB training and initiatives. Engagement and Performance: balance analysis and experience when addressing performance concerns and create action plans to improve staff engagement. Recruitment and Selection: form teams with diverse perspectives and ensure transparency and equity in interview and promotion processes. Operational Excellence: Policies and Procedures: ensure training and adherence to standards for time and attendance, breaks, product integrity, respectful workplace, health and safety, and budget adherence. Stock and Inventory: manage ordering and inventory, using reporting tools to optimize stock and waste within budget. Visuals and Merchandising: create merchandising plans to improve KPIs and train the team to maintain a clean, inviting store that aligns with brand standards. Scheduling, Time, and Attendance: schedule appropriate staff for peak times, manage breaks, and stay within labor budget. Qualifications
Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proven track record of developing retail staff careers Proficient in Excel, Microsoft Office; adaptable to other systems Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Equal Opportunity : Lush North America is an equal opportunity employer. We recruit from diverse backgrounds and strive to create an inclusive environment for all applicants. Best of luck on your job search. Find us on YouTube, LinkedIn, and other platforms for more information. Location notes: Lush Cosmetics North America acknowledges Indigenous territories and commits to reconciliation and respectful partnerships.
#J-18808-Ljbffr