Mount Sinai Medical Center is hiring: System Analyst Epic Health Planet Ambulato

System Analyst Epic Health Planet Ambulatory

This is a hybrid role which includes some on-site work as needed. Florida residency or Contract 1099.

Mount Sinai Medical Center has remained committed to providing access to its diverse community since 1949. The medical center is committed to recruiting and training top healthcare workers from across the country. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way. Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion.

Overview

We’re looking for a dynamic Epic Analyst to join our Digital/Population Health team. This role will play a key part in supporting strategic digital health initiatives focused on expanding access, improving patient outcomes, and enhancing the digital front door experience.

Position Responsibilities

• Design, build, and optimize Epic tools that support population health initiatives, including panels, registries, and outreach workflows
• Collaborate with Medicare operations and clinical teams to implement scalable workflows for managing at-risk and attributed patient populations
• Support integration of payor data files into Epic, ensuring accurate member alignment, quality metric tracking, and performance reporting
• Develop and maintain cost and utilization dashboards within Epic to support data-driven decision-making across population health programs
• Lead Epic Cheers! Campaign configuration and deployment to drive proactive outreach for preventative care, gaps in care, and patient engagement
• Build and optimize MyChart online scheduling workflows aligned to program expansions, access initiatives, and care management needs
• Partner with clinical, operations, and digital health stakeholders to translate business needs into Epic-driven solutions that improve patient outcomes and care coordination
• Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Service Management - Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
• Workflow Analysis - Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
• Testing - Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
• Upgrades/Optimizations - Provides support to department/end users during system upgrade and optimization activities
• Projects and New System Implementations - Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame.
• Issue Resolution - Utilizes system knowledge and available resources to address routine issues.
• Leadership - Actively participates in departmental and customer team meetings. Provides input and acts as a team resource by taking notes or other support activities.
• Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
• Downtime Processes - Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users, or other tasks to support downtime activities.
• Training - Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring materials preparation or other tasks as necessary.

Qualifications

• 2+ years’ related experience with Epic preferred
• Preferred Certifications: Healthy Planet, MyChart, Ambulatory
• Bachelor's Degree or equivalent experience

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program