Insight Global is hiring: IT Support Technician in Chicago

Overview

Our client is looking for a Deskside Support Tech to help with hands-on troubleshooting tickets for their internal downtown team. This role involves working on tickets such as password resets, asset requests, and network connectivity. The position is part of a 4-person team in an environment with room to grow.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Responsibilities

• Handle desk-side IT support tickets, including password resets, asset requests, and network connectivity issues.
• Collaborate with a 4-person team to resolve issues and contribute to ongoing process improvements.
• Provide hands-on hardware support and troubleshooting in a primarily desk-side environment.

Qualifications

• 3+ years of internal employee IT support experience within a Windows environment.
• 1+ year of resolving 20-40 tickets per week (minimum).
• 50% of role focused on desk-side hardware support.
• 1+ year of Active Directory experience.
• Mac computer troubleshooting experience; mobile device troubleshooting is a PLUS.
• Experience troubleshooting/installing A/V equipment.
• Proficient knowledge in assembling desktop and laptop computers; A+ certification.
• Intune experience.
• RSA, Citrix, AnyConnect, Office365 experience.