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Job DescriptionJob Description
Job Title:
Customer Service Representative I Location:
Princeton, NJ (Hybrid) Contract Duration:
Contract until 08/20/2026 Work Hours:
10:00am – 6:30pm
Summary
The Customer Service Representative I is responsible for coordinating and managing orders on hold, reports, recalls, service agreements, incidents, return management, project management, and training. The role requires collaboration across Customer Service, Supply Chain, IT, and external vendors to ensure timely problem resolution and high-quality service.
Supervision Received:
Reports directly to the Manager, Customer Service (OM). Supervision Exercised:
None.
Essential Duties and Responsibilities
Resolve Order Management holds on a daily basis.
Liaise with other departments to resolve order status, product, production, delivery, and billing inquiries.
Lead or support continuous improvement initiatives for the department using best practices.
Run daily, monthly, and quarterly reports in BI, Oracle, and other systems.
Serve as a liaison with Customer Service, Supply Chain, IT, and external vendors.
Partner with the Quality Team during the recall process.
Partner with the Corporate Complaints team following complaint procedures.
Serve as a point of escalation and handoff for BPO cross-over tasks.
Oversee return procedures according to the Gatekeeper process.
Process extended service agreements.
Track and resolve complex system problems.
Serve as a mentor and trainer for BPO representatives.
Meet or exceed department goals and KPIs.
Handle additional duties and projects as assigned.
Adhere to Core Values.
Be available to work on company holidays or during office closures due to weather or other circumstances.
Required Qualifications
Education:
High School diploma minimum; Bachelor’s degree .
Experience:
Minimum 3+ years in customer service, accounting, finance, or information systems.
Proven ability to work independently and in a fast-paced team environment.
Outstanding verbal and written communication skills.
Strong troubleshooting, problem-solving, and decision-making skills.
Critical thinking and analytical abilities.
Adaptability and willingness to embrace change.
Strong relationship-building skills with internal and external stakeholders.
Previous experience in manufacturing, medical device, or pharma industry .
Understanding of Order-to-Cash processes and related systems (Oracle, MS Office, Salesforce).
Knowledge of Life Sciences products and business operations is a plus.
Technical Skills
Proficiency in multiple systems: SAP, Salesforce, Oracle, MS Teams, Zoom, and Microsoft Office.
Ability to recognize technical issues and problem-solve.
Experience with EDI tools such as GHX/GFax is recommended.
Strong computer skills; familiarity with running reports, data analysis, and workflow management.
Tools and Equipment Used
Computer, telephone, fax, copier, and other standard office equipment.
Company DescriptionOverview
TechLink Systems is a provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have recruitingCompany DescriptionOverview\r\n\r\nTechLink Systems is a provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have recruiting
Job Title:
Customer Service Representative I Location:
Princeton, NJ (Hybrid) Contract Duration:
Contract until 08/20/2026 Work Hours:
10:00am – 6:30pm
Summary
The Customer Service Representative I is responsible for coordinating and managing orders on hold, reports, recalls, service agreements, incidents, return management, project management, and training. The role requires collaboration across Customer Service, Supply Chain, IT, and external vendors to ensure timely problem resolution and high-quality service.
Supervision Received:
Reports directly to the Manager, Customer Service (OM). Supervision Exercised:
None.
Essential Duties and Responsibilities
Resolve Order Management holds on a daily basis.
Liaise with other departments to resolve order status, product, production, delivery, and billing inquiries.
Lead or support continuous improvement initiatives for the department using best practices.
Run daily, monthly, and quarterly reports in BI, Oracle, and other systems.
Serve as a liaison with Customer Service, Supply Chain, IT, and external vendors.
Partner with the Quality Team during the recall process.
Partner with the Corporate Complaints team following complaint procedures.
Serve as a point of escalation and handoff for BPO cross-over tasks.
Oversee return procedures according to the Gatekeeper process.
Process extended service agreements.
Track and resolve complex system problems.
Serve as a mentor and trainer for BPO representatives.
Meet or exceed department goals and KPIs.
Handle additional duties and projects as assigned.
Adhere to Core Values.
Be available to work on company holidays or during office closures due to weather or other circumstances.
Required Qualifications
Education:
High School diploma minimum; Bachelor’s degree .
Experience:
Minimum 3+ years in customer service, accounting, finance, or information systems.
Proven ability to work independently and in a fast-paced team environment.
Outstanding verbal and written communication skills.
Strong troubleshooting, problem-solving, and decision-making skills.
Critical thinking and analytical abilities.
Adaptability and willingness to embrace change.
Strong relationship-building skills with internal and external stakeholders.
Previous experience in manufacturing, medical device, or pharma industry .
Understanding of Order-to-Cash processes and related systems (Oracle, MS Office, Salesforce).
Knowledge of Life Sciences products and business operations is a plus.
Technical Skills
Proficiency in multiple systems: SAP, Salesforce, Oracle, MS Teams, Zoom, and Microsoft Office.
Ability to recognize technical issues and problem-solve.
Experience with EDI tools such as GHX/GFax is recommended.
Strong computer skills; familiarity with running reports, data analysis, and workflow management.
Tools and Equipment Used
Computer, telephone, fax, copier, and other standard office equipment.
Company DescriptionOverview
TechLink Systems is a provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have recruitingCompany DescriptionOverview\r\n\r\nTechLink Systems is a provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have recruiting