CNA Insurance
Complex Claims Consultant - Architect & Engineer Liability
CNA Insurance, Nashville, Tennessee, United States, 37247
Overview
Complex Claims Consultant - Architect & Engineer Liability at CNA Insurance. This role handles Architect and Engineer liability claims that can be highly complex and valued in the multi-million dollar range. Insurance litigation and coverage interpretation/analysis experience are strongly desired. The professional liability position is dedicated to handling claims against design professionals including Architects, Engineers, Surveyors, Construction Managers, contractors and specialty contractors. The claims require significant investigation and coordination due to technical complexity. This position offers a flexible, hybrid work schedule and is available in any location near a CNA office. Essential Duties & Responsibilities
Manages an inventory of highly complex claims with large exposures, verifying policy coverage, conducting investigations, developing and applying resolution strategies, and authorizing disbursements within authority limits according to company protocols. Ensures exceptional customer service by managing all aspects of the claim, providing timely updates, responding to inquiries, and maintaining professional communication with policyholders as needed. Verifies coverage and establishes reserves by interpreting policy language, coordinating with coverage counsel on complex matters, estimating potential claim valuation, and following claim handling protocols. Leads focused investigations to determine compensability, liability and covered damages by gathering contracts and documents, taking statements, and coordinating with experts and other parties to verify facts. Resolves claims by collaborating with internal and external partners to develop and execute a resolution strategy, managing reserves, negotiating settlements, coordinating with counsel on complex litigation, and authorizing payments within scope of authority. Establishes and manages claim budgets, selecting resources, authorizing expenses, and delivering high-quality service efficiently. Addresses subrogation, salvage opportunities, or potential fraud by evaluating facts and referring to appropriate resources for further investigation. Maintains quality standards by ensuring adherence to company protocols, timely work, proper documentation, and prompt claim resolution and payment. Keeps senior leadership informed of significant risks and losses by preparing loss summaries and succinct updates for management oversight. Maintains subject matter expertise and regulatory compliance by staying current on commercial insurance laws, regulations, and trends for the line of business. Mentors and trains less experienced Claim Professionals. Skills, Knowledge & Abilities
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Strong verbal and written communication and presentation skills. Analytical and investigative mindset with critical thinking and decision-making abilities to handle complex problems. Strong work ethic with time management and organizational skills. Ability to work in a fast-paced, high-productivity environment. Demonstrated experience negotiating complex settlements and interpreting complex commercial policies and coverage. Ability to manage multiple priorities in a dynamic environment. Proficiency with Microsoft Office and ability to learn business-related software. Ability to consider diverse opinions and ideas. Education & Experience
Bachelor's Degree or equivalent experience. Typically a minimum of six years of relevant experience, preferably in claim handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Prior negotiation experience. Professional designations preferred (e.g., CPCU). In Illinois/New York/California, the average base pay range for a Complex Claims Consultant is $113,000 to $160,000. Salary determinations are based on factors such as relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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Complex Claims Consultant - Architect & Engineer Liability at CNA Insurance. This role handles Architect and Engineer liability claims that can be highly complex and valued in the multi-million dollar range. Insurance litigation and coverage interpretation/analysis experience are strongly desired. The professional liability position is dedicated to handling claims against design professionals including Architects, Engineers, Surveyors, Construction Managers, contractors and specialty contractors. The claims require significant investigation and coordination due to technical complexity. This position offers a flexible, hybrid work schedule and is available in any location near a CNA office. Essential Duties & Responsibilities
Manages an inventory of highly complex claims with large exposures, verifying policy coverage, conducting investigations, developing and applying resolution strategies, and authorizing disbursements within authority limits according to company protocols. Ensures exceptional customer service by managing all aspects of the claim, providing timely updates, responding to inquiries, and maintaining professional communication with policyholders as needed. Verifies coverage and establishes reserves by interpreting policy language, coordinating with coverage counsel on complex matters, estimating potential claim valuation, and following claim handling protocols. Leads focused investigations to determine compensability, liability and covered damages by gathering contracts and documents, taking statements, and coordinating with experts and other parties to verify facts. Resolves claims by collaborating with internal and external partners to develop and execute a resolution strategy, managing reserves, negotiating settlements, coordinating with counsel on complex litigation, and authorizing payments within scope of authority. Establishes and manages claim budgets, selecting resources, authorizing expenses, and delivering high-quality service efficiently. Addresses subrogation, salvage opportunities, or potential fraud by evaluating facts and referring to appropriate resources for further investigation. Maintains quality standards by ensuring adherence to company protocols, timely work, proper documentation, and prompt claim resolution and payment. Keeps senior leadership informed of significant risks and losses by preparing loss summaries and succinct updates for management oversight. Maintains subject matter expertise and regulatory compliance by staying current on commercial insurance laws, regulations, and trends for the line of business. Mentors and trains less experienced Claim Professionals. Skills, Knowledge & Abilities
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Strong verbal and written communication and presentation skills. Analytical and investigative mindset with critical thinking and decision-making abilities to handle complex problems. Strong work ethic with time management and organizational skills. Ability to work in a fast-paced, high-productivity environment. Demonstrated experience negotiating complex settlements and interpreting complex commercial policies and coverage. Ability to manage multiple priorities in a dynamic environment. Proficiency with Microsoft Office and ability to learn business-related software. Ability to consider diverse opinions and ideas. Education & Experience
Bachelor's Degree or equivalent experience. Typically a minimum of six years of relevant experience, preferably in claim handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Prior negotiation experience. Professional designations preferred (e.g., CPCU). In Illinois/New York/California, the average base pay range for a Complex Claims Consultant is $113,000 to $160,000. Salary determinations are based on factors such as relevant work experience, skills, certifications and location. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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