Harvard Kennedy School
Overview
Harvard FCU is a not-for-profit cooperative and part of Harvard University’s Central Administration. We are dedicated to service, integrity, transparency, and solutions that enhance our members’ lives. Harvard FCU’s mission focuses on developing and offering trustworthy products that are easy to understand and aligned with members’ financial needs. Harvard FCU website: harvardfcu.org Job Description The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Strategic Leadership
Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making. Team & Culture Leadership
Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement. Operations Management
Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations. Compliance & Risk Oversight
Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements. Vendor & Relationship Management
Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring. Functional Responsibilities
Origination & Underwriting
Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite. Closing & Servicing
Add closing and servicing Team. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting. Working Conditions
Work is performed in an office setting. Qualifications
Basic Qualifications
Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills
Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Additional Information
Standard Hours/Schedule
35 hours per week. Required to be onsite a minimum of 3 days per month, at times 5 days per week based on required business needs. Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Other Information
Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. #LI-BT1 Work Format Details
This is a position that is based at a Harvard campus location with some remote work options available. All remote work must be performed within one of the Harvard Registered Payroll States. Specific visa types and funding may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges
is provided via Harvard; please view the salary range on Harvard’s Salary Ranges page. Benefits
Harvard offers a comprehensive benefits package designed to support work-life balance and wellbeing. Benefits include: Generous paid time off including parental leave Medical, dental, and vision health insurance starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal employment opportunity policy and non-discrimination policy guide participation in work and campus life free from harassment and discrimination.
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Harvard FCU is a not-for-profit cooperative and part of Harvard University’s Central Administration. We are dedicated to service, integrity, transparency, and solutions that enhance our members’ lives. Harvard FCU’s mission focuses on developing and offering trustworthy products that are easy to understand and aligned with members’ financial needs. Harvard FCU website: harvardfcu.org Job Description The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Strategic Leadership
Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making. Team & Culture Leadership
Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement. Operations Management
Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations. Compliance & Risk Oversight
Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements. Vendor & Relationship Management
Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring. Functional Responsibilities
Origination & Underwriting
Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite. Closing & Servicing
Add closing and servicing Team. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting. Working Conditions
Work is performed in an office setting. Qualifications
Basic Qualifications
Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills
Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Additional Information
Standard Hours/Schedule
35 hours per week. Required to be onsite a minimum of 3 days per month, at times 5 days per week based on required business needs. Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Other Information
Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. #LI-BT1 Work Format Details
This is a position that is based at a Harvard campus location with some remote work options available. All remote work must be performed within one of the Harvard Registered Payroll States. Specific visa types and funding may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges
is provided via Harvard; please view the salary range on Harvard’s Salary Ranges page. Benefits
Harvard offers a comprehensive benefits package designed to support work-life balance and wellbeing. Benefits include: Generous paid time off including parental leave Medical, dental, and vision health insurance starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal employment opportunity policy and non-discrimination policy guide participation in work and campus life free from harassment and discrimination.
#J-18808-Ljbffr