Harvard Graduate School of Design
VP, Mortgage Operations
Harvard Graduate School of Design, Cambridge, Massachusetts, us, 02140
Overview
Harvard University is a community that advances Harvard's mission and supports a diverse and welcoming environment where everyone can thrive. Job Description The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and problem solving, with integrity and transparency as the foundation of our philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand and use, and best meet their financial needs. Harvard FCU: Harvard FCU site URL is provided for reference but not linked here. The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Responsibilities Strategic Leadership
Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making.
Team & Culture Leadership
Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement.
Operations Management
Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations.
Compliance & Risk Oversight
Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements.
Vendor & Relationship Management
Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring.
Functional Responsibilities
Origination & Underwriting
Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite.
Closing & Servicing
Manage closing and servicing teams. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting.
Working Conditions Work is performed in an office setting. Qualifications Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Additional Information Standard Hours/Schedule:
35 hours per week. Required to be onsite a minimum 3 days per month, at times 5 days per week based on required business needs. Visa Sponsorship Information:
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Other Information: Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Salary Grade and Ranges: This position is salary grade level 059. Benefits Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks EEO/Non-Discrimination Commitment: Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard has an equal employment opportunity policy that prohibits discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
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Harvard University is a community that advances Harvard's mission and supports a diverse and welcoming environment where everyone can thrive. Job Description The Harvard Federal Credit Union (Harvard FCU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and problem solving, with integrity and transparency as the foundation of our philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand and use, and best meet their financial needs. Harvard FCU: Harvard FCU site URL is provided for reference but not linked here. The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader is responsible for driving growth, ensuring regulatory compliance, optimizing performance across origination, processing, underwriting, closing, and servicing, and delivering an exceptional member experience. The VP will champion innovation, lead cross-functional initiatives, and manage vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Responsibilities Strategic Leadership
Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making.
Team & Culture Leadership
Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement.
Operations Management
Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations.
Compliance & Risk Oversight
Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements.
Vendor & Relationship Management
Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring.
Functional Responsibilities
Origination & Underwriting
Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite.
Closing & Servicing
Manage closing and servicing teams. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting.
Working Conditions Work is performed in an office setting. Qualifications Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Additional Information Standard Hours/Schedule:
35 hours per week. Required to be onsite a minimum 3 days per month, at times 5 days per week based on required business needs. Visa Sponsorship Information:
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening:
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Other Information: Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Salary Grade and Ranges: This position is salary grade level 059. Benefits Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks EEO/Non-Discrimination Commitment: Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard has an equal employment opportunity policy that prohibits discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
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