Harvard Faculty of Arts and Sciences
VP, Mortgage Operations
Harvard Faculty of Arts and Sciences, Cambridge, Massachusetts, us, 02140
Overview
Harvard FCU is a not-for-profit cooperative and part of Harvard University Central Administration. The organization is growing and aims to deliver trustworthy products that meet members’ financial needs while maintaining integrity and transparency. The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader drives growth, ensures regulatory compliance, optimizes performance across origination, processing, underwriting, closing, and servicing, and delivers an exceptional member experience. The VP champions innovation, leads cross-functional initiatives, and manages vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Responsibilities
Strategic Leadership Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making. Team & Culture Leadership Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement. Operations Management Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations. Compliance & Risk Oversight Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements. Vendor & Relationship Management Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring. Functional Responsibilities Origination & Underwriting Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite. Closing & Servicing Manage closing and servicing team. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting. Working Conditions Work is performed in an office setting. Qualifications
Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Additional Information
Standard Hours/Schedule
35 hours per week. Onsite required a minimum 3 days per month, and up to 5 days per week based on business needs. Visa Sponsorship Information
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Other Information Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Salary & Benefits This position is salary grade level 059. Benefits include generous paid time off, health insurance, retirement plans, wellbeing resources, caregiver support, professional development, and campus perks. Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal employment opportunity policy and non-discrimination policy prohibit discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law.
#J-18808-Ljbffr
Harvard FCU is a not-for-profit cooperative and part of Harvard University Central Administration. The organization is growing and aims to deliver trustworthy products that meet members’ financial needs while maintaining integrity and transparency. The Vice President (VP) of Mortgage Operations provides strategic direction and operational oversight for the Credit Union’s Real Estate Lending division. This leader drives growth, ensures regulatory compliance, optimizes performance across origination, processing, underwriting, closing, and servicing, and delivers an exceptional member experience. The VP champions innovation, leads cross-functional initiatives, and manages vendor and stakeholder relationships to ensure operational excellence and sustained profitability. Responsibilities
Strategic Leadership Establish and execute the strategic direction for mortgage operations in alignment with the Credit Union’s vision and growth objectives. Lead the development and implementation of new products, services, and technologies to meet evolving member needs and market opportunities. Monitor real estate loan portfolio performance, ensuring credit quality and risk mitigation across a diversified product offering. Identify and evaluate opportunities for partnerships, market expansion, and operational improvements. Represent the mortgage division in enterprise-wide planning and executive-level decision making. Team & Culture Leadership Lead, mentor, and develop a high-performing operations team across origination, processing, underwriting, and servicing functions. Foster a culture of innovation, accountability, and inclusivity. Provide clear direction, coaching, and performance management to ensure team effectiveness and engagement. Operations Management Oversee day-to-day operations of mortgage lending, ensuring efficiency, productivity, and high-quality member service. Ensure all mortgage files are digitized, retained, and protected in accordance with security standards and retention policies. Implement and monitor operational policies, workflows, and SLAs to support process consistency and compliance. Lead cross-departmental collaboration to ensure seamless end-to-end mortgage operations. Compliance & Risk Oversight Ensure compliance with all federal, state, and investor regulations, including HMDA, RESPA, TILA, and CFPB requirements. Partner with auditors and regulators during examinations and ensure timely remediation of findings. Maintain and update training programs to ensure staff are proficient in relevant regulatory requirements. Vendor & Relationship Management Manage relationships with key third-party partners including title companies, appraisers, legal counsel, investors, and software vendors. Ensure ongoing vendor due diligence, including financial reviews, compliance documentation, and performance monitoring. Functional Responsibilities Origination & Underwriting Oversee the entire loan pipeline, including pre-approvals, denials, counteroffers, and in-process applications. Review and approve loan decisions in alignment with underwriting guidelines and risk appetite. Closing & Servicing Manage closing and servicing team. Manage lien releases, subordinations, modifications, and timely escrow analysis. Ensure the accuracy of member mortgage statements and reporting, including HMDA and annual tax/interest reporting. Working Conditions Work is performed in an office setting. Qualifications
Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 8 years’ relevant work experience Supervisory experience Additional Qualifications and Skills The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. Minimum of 8 years of mortgage operations experience, with at least 3 years in a senior leadership or VP-level role. Proven experience managing underwriting, secondary market activities, and vendor relationships. Strong understanding of mortgage regulatory environment. Experience working in a credit union or community bank setting. Demonstrated success leading change management and digital transformation initiatives. Strong proficiency in Microsoft Office; experience with LOS, servicing platforms, and secondary market execution tools. Excellent written and verbal communication skills. Additional Information
Standard Hours/Schedule
35 hours per week. Onsite required a minimum 3 days per month, and up to 5 days per week based on business needs. Visa Sponsorship Information
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening
Credit, Criminal, Education, Identity, Prohibited Parties (OFAC). Other Information Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period. Salary & Benefits This position is salary grade level 059. Benefits include generous paid time off, health insurance, retirement plans, wellbeing resources, caregiver support, professional development, and campus perks. Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes. Harvard’s equal employment opportunity policy and non-discrimination policy prohibit discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law.
#J-18808-Ljbffr