H&M
Overview
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel and create an inclusive culture that promotes collaboration and entrepreneurial spirit, while being aware of the store's strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. Responsibilities
Customer Sales & Profit Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Follow up that your teams actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Ensure good understanding of the local area, customers, competition, and fashion trends Team & Development Responsible for talent and performance management in your store — recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution Ensure a clean and tidy sales floor and back of house Ensure high fashion quality, visual and commercial product presentation, with great garment care Ensure good stock levels and provide input on allocation Responsible for daily opening & closing of store routines and processes Ensure the full garment cycle - from delivery to presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided Maintain in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Maintain price signs in-store and throughout the sales floor to ensure strong price perception Update & maintain BOH areas for all colleagues (key information, health & safety, tidiness) Qualifications
Who You Are To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics Relevant experience in a leadership position that you can apply to your role Retail management and retail operations experience Experience collaborating closely with a team Why You\'ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive company culture We are a values-driven organization guided by our 7 unique values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive environment where you\'re encouraged to be yourself Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and a community day Employee discount at H&M Group brands including H&M, COS, & Other Stories Additional Information
Compensation:
expected base salary range is $65,397.21 - $76,187.75 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company\'s discretion. H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
#J-18808-Ljbffr
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel and create an inclusive culture that promotes collaboration and entrepreneurial spirit, while being aware of the store's strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. Responsibilities
Customer Sales & Profit Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Follow up that your teams actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Ensure good understanding of the local area, customers, competition, and fashion trends Team & Development Responsible for talent and performance management in your store — recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution Ensure a clean and tidy sales floor and back of house Ensure high fashion quality, visual and commercial product presentation, with great garment care Ensure good stock levels and provide input on allocation Responsible for daily opening & closing of store routines and processes Ensure the full garment cycle - from delivery to presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided Maintain in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Maintain price signs in-store and throughout the sales floor to ensure strong price perception Update & maintain BOH areas for all colleagues (key information, health & safety, tidiness) Qualifications
Who You Are To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics Relevant experience in a leadership position that you can apply to your role Retail management and retail operations experience Experience collaborating closely with a team Why You\'ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive company culture We are a values-driven organization guided by our 7 unique values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive environment where you\'re encouraged to be yourself Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and a community day Employee discount at H&M Group brands including H&M, COS, & Other Stories Additional Information
Compensation:
expected base salary range is $65,397.21 - $76,187.75 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company\'s discretion. H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
#J-18808-Ljbffr