Thomson Reuters
Customer Success Manager - Direct Tax
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Employer Industry: Legal and Business Information Services
Why consider this job opportunity:
Salary up to $193,700
Flexibility for remote work and supportive workplace policies for work-life balance
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development and growth through continuous learning programs
Make a meaningful impact in the community with paid volunteer days and social initiatives
Strong company culture centered on inclusion, belonging, and customer obsession
What to Expect (Job Responsibilities):
Partner with customers to define success and deliver educational activities throughout their lifecycle Develop and share best practices and Customer Success Plans while collaborating with internal teams Monitor customer health by tracking usage data and escalating critical concerns Identify and activate commercial growth opportunities, recommending improvements based on customer maturity Leverage technology tools to manage client information, pipeline, and financial forecasts accurately What is Required (Qualifications):
8+ years of professional experience, with a minimum of 3 years in customer success Direct Tax experience 4-year college degree required; master's degree or equivalent preferred Experience with Gainsight or Salesforce is a plus Strong business acumen and communication skills for managing customer journeys and conflict resolution How to Stand Out (Preferred Qualifications):
Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications Experience working with cloud software solutions and delivery models Ability to travel up to 25% We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr
Partner with customers to define success and deliver educational activities throughout their lifecycle Develop and share best practices and Customer Success Plans while collaborating with internal teams Monitor customer health by tracking usage data and escalating critical concerns Identify and activate commercial growth opportunities, recommending improvements based on customer maturity Leverage technology tools to manage client information, pipeline, and financial forecasts accurately What is Required (Qualifications):
8+ years of professional experience, with a minimum of 3 years in customer success Direct Tax experience 4-year college degree required; master's degree or equivalent preferred Experience with Gainsight or Salesforce is a plus Strong business acumen and communication skills for managing customer journeys and conflict resolution How to Stand Out (Preferred Qualifications):
Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications Experience working with cloud software solutions and delivery models Ability to travel up to 25% We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr