Thomson Reuters
Customer Success Manager - Global Trade
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Overview
Employer Industry: Legal and Professional Services Why consider this job opportunity: Salary up to $193,700 Flexibility to work remotely for up to 8 weeks per year, promoting work-life balance Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement Opportunities for career development through continuous learning and skill-building programs Recognition for a culture of inclusion, belonging, and strong values Chance to make a positive social impact through community involvement and ESG initiatives
Responsibilities
Partner with customers to define success and deliver educational activities throughout their lifecycle Develop best practices and Customer Success Plans in collaboration with internal teams Monitor customer health by tracking usage data and escalating critical concerns Identify commercial growth opportunities and recommend improvements based on customer maturity Leverage technology tools to manage client information, pipeline, and financial forecasts
Qualifications
8+ years of professional experience, with a minimum of 3 years in customer success 4-year college degree required; master’s degree or equivalent preferred Experience in Global Trade highly preferred Strong business acumen and communication skills for managing customer journeys Ability to travel up to 25%
Preferred Qualifications
Experience with Gainsight, Salesforce, or Pagero Functional/technical skills in SaaS implementations and ERP applications Experience working with cloud software solutions and delivery models
#LegalServices #CustomerSuccess #CareerOpportunity #FlexibleWork #ProfessionalDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Employer Industry: Legal and Professional Services Why consider this job opportunity: Salary up to $193,700 Flexibility to work remotely for up to 8 weeks per year, promoting work-life balance Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement Opportunities for career development through continuous learning and skill-building programs Recognition for a culture of inclusion, belonging, and strong values Chance to make a positive social impact through community involvement and ESG initiatives
Responsibilities
Partner with customers to define success and deliver educational activities throughout their lifecycle Develop best practices and Customer Success Plans in collaboration with internal teams Monitor customer health by tracking usage data and escalating critical concerns Identify commercial growth opportunities and recommend improvements based on customer maturity Leverage technology tools to manage client information, pipeline, and financial forecasts
Qualifications
8+ years of professional experience, with a minimum of 3 years in customer success 4-year college degree required; master’s degree or equivalent preferred Experience in Global Trade highly preferred Strong business acumen and communication skills for managing customer journeys Ability to travel up to 25%
Preferred Qualifications
Experience with Gainsight, Salesforce, or Pagero Functional/technical skills in SaaS implementations and ERP applications Experience working with cloud software solutions and delivery models
#LegalServices #CustomerSuccess #CareerOpportunity #FlexibleWork #ProfessionalDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr