TRSS
Overview
Employer Industry: Legal and Business Information Services Why consider this job opportunity
Target total cash compensation range: $104,300 - $193,700 Flexibility to work from anywhere for up to 8 weeks per year Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement Opportunities for career development and continuous learning through dedicated programs Award-winning culture focused on inclusion, belonging, and work-life balance Engage in social impact initiatives through paid volunteer days and pro-bono projects What to Expect (Job Responsibilities)
Partner with customers to define success and deliver educational activities throughout their lifecycle Develop and share best practices and Customer Success Plans in collaboration with internal teams Monitor customer health by tracking usage data and escalating critical concerns Identify and activate commercial growth opportunities while recommending improvements Leverage technology tools to manage client information and financial forecasts accurately What is Required (Qualifications)
8+ years of professional experience, with a minimum of 3 years in customer success Direct Tax experience Bachelor\'s degree required; master\'s degree or equivalent preferred Experience with Gainsight or Salesforce is a plus Strong business acumen and communication skills for managing customer journeys and conflict resolution How to Stand Out (Preferred Qualifications)
Experience in SaaS implementations and Enterprise Resource Planning (ERP) applications Familiarity with cloud software solutions and cloud delivery models Ability to travel up to 25% #LegalServices #CustomerSuccess #CareerOpportunity #FlexibleWork #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Legal and Business Information Services Why consider this job opportunity
Target total cash compensation range: $104,300 - $193,700 Flexibility to work from anywhere for up to 8 weeks per year Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement Opportunities for career development and continuous learning through dedicated programs Award-winning culture focused on inclusion, belonging, and work-life balance Engage in social impact initiatives through paid volunteer days and pro-bono projects What to Expect (Job Responsibilities)
Partner with customers to define success and deliver educational activities throughout their lifecycle Develop and share best practices and Customer Success Plans in collaboration with internal teams Monitor customer health by tracking usage data and escalating critical concerns Identify and activate commercial growth opportunities while recommending improvements Leverage technology tools to manage client information and financial forecasts accurately What is Required (Qualifications)
8+ years of professional experience, with a minimum of 3 years in customer success Direct Tax experience Bachelor\'s degree required; master\'s degree or equivalent preferred Experience with Gainsight or Salesforce is a plus Strong business acumen and communication skills for managing customer journeys and conflict resolution How to Stand Out (Preferred Qualifications)
Experience in SaaS implementations and Enterprise Resource Planning (ERP) applications Familiarity with cloud software solutions and cloud delivery models Ability to travel up to 25% #LegalServices #CustomerSuccess #CareerOpportunity #FlexibleWork #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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