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Monro, Inc.

Store Manager

Monro, Inc., North Canton, Ohio, United States

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Monro, Inc. Company Description Company Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting regional strength and community connections. Under the Monro banner, we are united as a TEAM with the mission to bring guests the highest quality tire and auto service in the industry. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, New York. Destination Monro - Your Career is Here! Job Description About the Role: The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers by promoting products and services to guests. Responsibilities:

Develop sales and technical teammates to produce a consistent 5-star Guest experience.

Ensure sales goals are achieved by developing and implementing sales plans and possessing thorough knowledge of services, products, and the automotive industry.

Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.

Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on shop operations and guest services.

Provide direction and oversight to other technicians and assist where needed with services/repairs.

Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.

Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.

Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.

Audit courtesy inspections performed by teammates.

Maintain store cleanliness and guest-ready condition per Monro standards.

Schedule guest appointments and assign teammates according to skill level for efficient completion of vehicle services/repairs.

Achieve Monro’s sales goals by informing and recommending tire and service products and promotions.

Attend to all guest needs in sales, service, complaints, and adjustments.

Build guest relationships to maximize customer satisfaction, loyalty, and retention.

Assist teammates in conveying repair and service needs to guests.

Understand and adhere to company policies, governmental standards including environmental codes, and ANSI/OSHA standards; ensure safety policies are followed.

Maintain technical knowledge through Monro University training courses and modules.

Operate, utilize, and maintain equipment safely per Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).

Perform other duties as assigned.

Profile Summary:

Guest and team-focused mindset with extensive experience in customer-facing environments

Excellent verbal and written communication skills; able to convey technical issues and write routine reports

Business mindset with drive to exceed goals

Basic math skills for discounts, interest, and percentages

Proactive, able to multi-task in a fast-paced environment

Ability to mentor, coach, and develop teammates

Problem-solving and ability to resolve customer complaints

Qualifications:

High School Diploma or equivalent

Demonstrated leadership experience in a retail/sales environment

Proven ability to manage, drive and deliver financial results while controlling costs

Ability to influence and motivate a team to achieve goals

Ability to manage inventory, merchandising, and customer service

Strong communication skills with teammates and guests

Must complete all Monro required training on schedule

Current valid driver’s license and satisfactory MVR

Work Environment & Physical Requirements: This job operates in an automotive shop environment with moderate noise, possible adverse weather, chemicals, odors, dirt, and dust. Core requirements include:

Ability to work flexible hours including evenings, weekends, and holidays

Lift and move up to 50 lbs; see well enough to perform duties

Frequent standing and walking; occasional bending, stooping, kneeling

Benefits:

Performance-based incentives

Paid vacation for full-time teammates

401(k) eligibility upon hire

Direct deposit

Employee discounts

Healthcare, vision, and dental for full-time teammates

Employee access perks

Career advancement opportunities

This summary is not an all-inclusive description of job duties. Other duties may be assigned as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, disability, veteran status, or other protected characteristic by law. Compensation:

The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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