The Home Depot
Overview
Store Manager at The Home Depot is accountable for leading profitable operations of the store. The role focuses on executing the company’s retail strategy in three focal areas: customer service, in-stock, and store appearance. The Store Manager coaches and develops associates to drive sales through excellent customer service, resolves people issues, utilizes financial and store reports to identify opportunities, monitors market trends and competition, and develops and executes effective plans to improve performance. The Store Manager communicates the retail strategy, ensures its execution through strategic planning and timely follow-up, and stays engaged in all aspects of the business including sales, profit drivers, operational excellence, and the people side of the business. The role involves establishing a presence in the store through regular store walks, town hall meetings, and staff meetings with associates, and developing leaders to build a strong talent bench for store leadership positions. A successful Store Manager leads by example as a champion of people while delivering consistent results in sales, service, and profitability through operational excellence. Key Responsibilities
15% - Communicate and partner with the District Manager and district team to drive alignment, establish the store direction, and resolve issues; ensure execution of the company’s strategy through Playbooks and Priority Communications 15% - Analyze and interpret sales and financial reporting to identify opportunities and guide the store team to improve opportunities; review and analyze shrink and safety performance; identify trends and implement game plans for improvement 10% - Conduct store walks with Assistant Store Managers and Department Supervisors to assess sales, service, and profitability opportunities, and create effective game plans; host store walks with District/Regional team to review game plan effectiveness and monitor execution 20% - Facilitate weekly staff meetings with ASMs and DSs to set store goals and objectives; monitor associate engagement and drive employer of choice initiatives; empower and inspire associates to connect with customers and the community 20% - Teach, coach, and train 1) store management and associates on operational processes, merchandising standards, store appearance, and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence; 3) store leadership teams to achieve alignment and operational improvements 20% - Support the implementation and monitoring of pilot programs and new store initiatives to simplify operations; evaluate in-stock levels and ensure follow-through by store management on resolving out-of-stocks; maximize turns by driving Green/Reduced Tag and Clearance processes Direct Manager/Direct Reports
Position Reports to District Manager Position has 4-9 Direct reports Travel Requirements
Typically requires overnight travel less than 10% of the time. Physical Requirements
Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications
At least 3 years prior merchandising and/or operational experience At least 3 years leadership experience, preferably big box retail Must be legally permitted to work in the United States Ability to work a flexible, minimum 55 hour weekly schedule At least 2 years prior merchandising and/or operational experience At least 2 years leadership experience, preferably retail Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education
No additional education Minimum Years Of Work Experience
2 Preferred Years Of Work Experience
No additional years of experience Minimum Leadership Experience
None Preferred Leadership Experience
None Certifications
None Competencies
Ability to interpret sales reporting documents Experience in leveraging sales and profit opportunities through shrink management and safety performance
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Store Manager at The Home Depot is accountable for leading profitable operations of the store. The role focuses on executing the company’s retail strategy in three focal areas: customer service, in-stock, and store appearance. The Store Manager coaches and develops associates to drive sales through excellent customer service, resolves people issues, utilizes financial and store reports to identify opportunities, monitors market trends and competition, and develops and executes effective plans to improve performance. The Store Manager communicates the retail strategy, ensures its execution through strategic planning and timely follow-up, and stays engaged in all aspects of the business including sales, profit drivers, operational excellence, and the people side of the business. The role involves establishing a presence in the store through regular store walks, town hall meetings, and staff meetings with associates, and developing leaders to build a strong talent bench for store leadership positions. A successful Store Manager leads by example as a champion of people while delivering consistent results in sales, service, and profitability through operational excellence. Key Responsibilities
15% - Communicate and partner with the District Manager and district team to drive alignment, establish the store direction, and resolve issues; ensure execution of the company’s strategy through Playbooks and Priority Communications 15% - Analyze and interpret sales and financial reporting to identify opportunities and guide the store team to improve opportunities; review and analyze shrink and safety performance; identify trends and implement game plans for improvement 10% - Conduct store walks with Assistant Store Managers and Department Supervisors to assess sales, service, and profitability opportunities, and create effective game plans; host store walks with District/Regional team to review game plan effectiveness and monitor execution 20% - Facilitate weekly staff meetings with ASMs and DSs to set store goals and objectives; monitor associate engagement and drive employer of choice initiatives; empower and inspire associates to connect with customers and the community 20% - Teach, coach, and train 1) store management and associates on operational processes, merchandising standards, store appearance, and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence; 3) store leadership teams to achieve alignment and operational improvements 20% - Support the implementation and monitoring of pilot programs and new store initiatives to simplify operations; evaluate in-stock levels and ensure follow-through by store management on resolving out-of-stocks; maximize turns by driving Green/Reduced Tag and Clearance processes Direct Manager/Direct Reports
Position Reports to District Manager Position has 4-9 Direct reports Travel Requirements
Typically requires overnight travel less than 10% of the time. Physical Requirements
Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications
At least 3 years prior merchandising and/or operational experience At least 3 years leadership experience, preferably big box retail Must be legally permitted to work in the United States Ability to work a flexible, minimum 55 hour weekly schedule At least 2 years prior merchandising and/or operational experience At least 2 years leadership experience, preferably retail Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education
No additional education Minimum Years Of Work Experience
2 Preferred Years Of Work Experience
No additional years of experience Minimum Leadership Experience
None Preferred Leadership Experience
None Certifications
None Competencies
Ability to interpret sales reporting documents Experience in leveraging sales and profit opportunities through shrink management and safety performance
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