Night Ops Assistant Store Manager

Position: Assistant Store Manager (ASM) Location: Bluffton, SC (as referenced in the original posting) Position Purpose Assistant Store Managers (ASMs) report to the Store Manager (SM) and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty. ASMs collaborate directly with associates to ensure they have the knowledge to help customers, perform processes, and execute general expectations for their positions. ASMs exercise judgment and discretion alone, and in conjunction with the Store Manager, Department Supervisors, and other Assistant Managers in the day-to-day operations of the store. ASMs have the responsibility of providing a safe working environment by ensuring associates follow all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions. Night Operations Assistant Manager (NOASM) oversees the overnight freight operations to ensure the successful execution of core freight handling programs. They may frequently work with Night Replenishment Managers (NRMs) to drive the unload, pack out, and pack down processes. The NOASM will partner with the SM and other ASMs to develop strategies and objectives to drive sales and profitability. Through this partnership, they will help develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations. NOASMs direct associates to top priorities throughout the store and provide regular coaching and ensure associates are knowledgeable of the unload, pack out, and pack down processes. Night Operations Assistant Managers make employment decisions such as selection, compensation, discipline, and performance management, and operational decisions to drive customer satisfaction. NOAMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. Key Responsibilities 20% - On Shelf Availability - Oversee Freight Handling activities, including Consistent Unload, Directed Packout, and Purge Pack down processes. Manage End to End Freight Activities by driving daily execution and communicating freight flow and backlog issues with SM. Ensure all freight is packed out or properly placed in appropriate overhead locations quickly and efficiently. Drive inventory accuracy and high operational standards; communicate overstock and out of stock with store manager and develop game plans to resolve. Partner with MASM / SM on execution of Purge Bays, and any identified opportunities. Follow up on categories with a high number of visual outs; validate pack out execution, pack down processes and on hand accuracy. 25% - People - Involves recruitment support and interview involvement; makes decisions on qualified candidates to hire. Ensure Dept’s Knowledge Depot Training is current and promote engagement through learning tools. Evaluate performance and take actions for personnel management including work allocation, training, development, performance management, compensation, discipline and terminations. Coach and train associates on freight handling processes and operational excellence to improve profitability, processes, and store appearance. Monitor associate engagement, support voice of the associate initiatives, resolve concerns, and provide in-the-moment coaching. Support talent management and succession planning with active Development Blueprints. Adhere to Company policies and hold associates accountable. 15% - Safety - Enforce safety and hazmat procedures and Safety Matters guidelines. Complete safety trainings; ensure proper PPE usage and educate on proper techniques. Enforce safe lifting, walkways, and correct policies. Ensure checklists are completed and issues corrected with preventative actions. Recognize and reward safe behavior. 15% - Sales & Productivity - Understand events and initiatives; assist in planning product storage and organization. Leverage opportunities through Shrink Management, Environmental Compliance, P&L management, and Markdown controls. Analyze sales and financial reports to identify opportunities and develop action plans. Address customer concerns promptly and communicate objectives to associates to reach goals. 10% - Shared Manager On Duty - Perform opening/closing and MOD tasking; conduct hand-off with the prior MOD; conduct store walks to identify opportunities and plan improvements. Ensure equipment is functioning, maintain appropriate staffing levels, and manage attendance. 15% - Store Appearance - Maintain clean common areas (breakrooms, bathrooms); ensure adherence to department standards; review merchandise presentation, signage, and pricing daily; keep store organized and free of clutter. Direct Manager/Direct Reports This Position typically reports to Store Manager This Position has 0 Direct Reports Travel Requirements No travel required. Physical Requirements Must continuously stand or walk; regularly lift/handle/carry material or equipment of moderate weight (8-20 pounds). Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications Must be eighteen years of age or older. Must be legally permitted to work in the United States. Ability to work a flexible overnight schedule, minimum 50 hour weekly work schedule Minimum Education The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years Of Work Experience 1 Minimum Leadership Experience No previous leadership experience Certifications None Competencies Action Oriented Directs Work Builds Effective Teams Drives Engagement

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