YMCA of the USA
Overview
The YMCA of Metropolitan Fort Worth is seeking a mission-driven Operations Director to provide strategic and operational leadership for both the William M. McDonald YMCA and the Eastside YMCA. This leader will be responsible for ensuring operational excellence, program quality, and membership growth while building strong community connections and fostering a culture of accountability, hospitality, and impact. The Operations Director will oversee a broad portfolio including membership, health and wellness, aquatics, playhouse, youth-zone, and youth/family programs, while supporting program directors in delivering high-quality services. This role requires a hands-on leader who can recruit, train, and mentor staff, strengthen member engagement, and ensure branch operations align with the YMCA\'s mission and values. The William M. McDonald YMCA, located at Renaissance Square, is a 36,000-square-foot facility with a wellness center, multipurpose spaces, teen empowerment zone, gymnasium with an elevated track, and outdoor aquatics center. The Eastside YMCA features modern facilities and is part of a network of healthy hub locations. Together, these branches represent significant growth potential. The Operations Director will lead day-to-day operations, branch special events, and the community campaign portion of the annual campaign, while serving as a liaison to each branch\'s advisory board. Our culture is built on cause-driven values and a commitment to community impact. Core values include Welcoming, Nurturing, Hopeful, Determined, and Genuine. As a leader you are expected to embody these values in daily work. Qualifications
Education & Experience Bachelor\'s degree in business, recreation, non-profit management or related field. Minimum 5 years of progressive leadership experience in operations, program management, or nonprofit leadership with direct staff supervision. Proven ability in fiscal management, staff development, and membership growth. Strong interpersonal, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment while building collaborative relationships. Essential Functions
Leadership & Staff Development - Provide direct leadership to program directors and staff teams, ensuring alignment with YMCA mission, values, and culture. Recruit, develop, and mentor staff while fostering a positive, supportive, and accountable work environment. Lead with a hands-on approach, modeling YMCA values of caring, honesty, respect, and responsibility. Operations & Facility Management - Ensure seamless operations, maintaining safe, clean, and welcoming environments at both branches. Oversee inspections, repairs, renovations, and sustainability initiatives. Foster a culture of accountability, collaboration, and continuous improvement. Financial Oversight - Manage branch budgets, monitor performance, and ensure resources are used effectively to achieve membership, program, and fundraising goals. Ensure compliance with YMCA, local, state, and federal policies, including safety and risk management standards. Program Innovation & Quality - Oversee program development and evaluation across youth, family, wellness, and aquatics offerings. Drive innovation by creating new programs that respond to community needs and trends. Establish quality assurance processes, use feedback and outcomes to guide improvements, and invest in staff training and professional development. Membership Growth & Engagement - Develop and execute strategies for membership growth and retention. Lead engagement initiatives such as loyalty programs, community events, and personalized communications. Oversee member onboarding and ensure excellent customer service standards across staff teams. Use membership data to drive decision-making and strategy. Community and Board Relations - Build strong relationships with members, volunteers, and community partners. Support board and volunteer engagement efforts, ensuring alignment with Association goals. Serve as the face of the Y in both communities, engaging partners, strengthening philanthropy, and advancing community impact. Mission & Areas of Impact
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all. Areas of impact include Youth Development, Healthy Living, and Social Responsibility. Compensation & Benefits
The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package. Salary: $60,000 - $70,000, commensurate with experience. Benefits include health, dental, vision, long-term disability, medical and dependent care reimbursement, employee assistance, free family membership, program discounts, 403(b) eligibility, and PTO based on hours and tenure. Training and leadership development opportunities. Employment details
Employment type: Full-time. Seniority level: Director. Job function: Management. Industries: Non-profit Organizations.
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The YMCA of Metropolitan Fort Worth is seeking a mission-driven Operations Director to provide strategic and operational leadership for both the William M. McDonald YMCA and the Eastside YMCA. This leader will be responsible for ensuring operational excellence, program quality, and membership growth while building strong community connections and fostering a culture of accountability, hospitality, and impact. The Operations Director will oversee a broad portfolio including membership, health and wellness, aquatics, playhouse, youth-zone, and youth/family programs, while supporting program directors in delivering high-quality services. This role requires a hands-on leader who can recruit, train, and mentor staff, strengthen member engagement, and ensure branch operations align with the YMCA\'s mission and values. The William M. McDonald YMCA, located at Renaissance Square, is a 36,000-square-foot facility with a wellness center, multipurpose spaces, teen empowerment zone, gymnasium with an elevated track, and outdoor aquatics center. The Eastside YMCA features modern facilities and is part of a network of healthy hub locations. Together, these branches represent significant growth potential. The Operations Director will lead day-to-day operations, branch special events, and the community campaign portion of the annual campaign, while serving as a liaison to each branch\'s advisory board. Our culture is built on cause-driven values and a commitment to community impact. Core values include Welcoming, Nurturing, Hopeful, Determined, and Genuine. As a leader you are expected to embody these values in daily work. Qualifications
Education & Experience Bachelor\'s degree in business, recreation, non-profit management or related field. Minimum 5 years of progressive leadership experience in operations, program management, or nonprofit leadership with direct staff supervision. Proven ability in fiscal management, staff development, and membership growth. Strong interpersonal, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment while building collaborative relationships. Essential Functions
Leadership & Staff Development - Provide direct leadership to program directors and staff teams, ensuring alignment with YMCA mission, values, and culture. Recruit, develop, and mentor staff while fostering a positive, supportive, and accountable work environment. Lead with a hands-on approach, modeling YMCA values of caring, honesty, respect, and responsibility. Operations & Facility Management - Ensure seamless operations, maintaining safe, clean, and welcoming environments at both branches. Oversee inspections, repairs, renovations, and sustainability initiatives. Foster a culture of accountability, collaboration, and continuous improvement. Financial Oversight - Manage branch budgets, monitor performance, and ensure resources are used effectively to achieve membership, program, and fundraising goals. Ensure compliance with YMCA, local, state, and federal policies, including safety and risk management standards. Program Innovation & Quality - Oversee program development and evaluation across youth, family, wellness, and aquatics offerings. Drive innovation by creating new programs that respond to community needs and trends. Establish quality assurance processes, use feedback and outcomes to guide improvements, and invest in staff training and professional development. Membership Growth & Engagement - Develop and execute strategies for membership growth and retention. Lead engagement initiatives such as loyalty programs, community events, and personalized communications. Oversee member onboarding and ensure excellent customer service standards across staff teams. Use membership data to drive decision-making and strategy. Community and Board Relations - Build strong relationships with members, volunteers, and community partners. Support board and volunteer engagement efforts, ensuring alignment with Association goals. Serve as the face of the Y in both communities, engaging partners, strengthening philanthropy, and advancing community impact. Mission & Areas of Impact
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all. Areas of impact include Youth Development, Healthy Living, and Social Responsibility. Compensation & Benefits
The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package. Salary: $60,000 - $70,000, commensurate with experience. Benefits include health, dental, vision, long-term disability, medical and dependent care reimbursement, employee assistance, free family membership, program discounts, 403(b) eligibility, and PTO based on hours and tenure. Training and leadership development opportunities. Employment details
Employment type: Full-time. Seniority level: Director. Job function: Management. Industries: Non-profit Organizations.
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