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CIBC Capital Markets

Director, Production Support

CIBC Capital Markets, New York, New York, us, 10261

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Overview

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com Global Derivatives Technology develops and supports xTrader, CIBC's cross-asset portfolio management platform. xTrader is a suite of .NET applications that feeds the bank's finance, regulatory, and risk management systems. CIBC's Capital Markets division provides integrated global markets products and services, investment banking advisory and execution, corporate banking and top-ranked research to corporate, government and institutional clients. Our business is growing in the United States, where we recently launched a convertible bond trading desk, an environmental products business, and an expanded prime services franchise. CIBC is a leading North American financial institution. Our 46,000 employees provide a full range of financial products and services to 11 million clients in Canada, the U.S., and around the world. What You'll Be Doing

Diagnose and resolve technical problems with xTrader and other applications used in Capital Markets. Escalate issues to internal developers, external vendors, or to our infrastructure partners. Provide timely updates to the affected traders and to technology managers. Gather business requirements, for example in anticipation of trading a new product. Liaise with the business analyst and project management teams. Act as an advocate for the front office in discussions with the broader technology team. Apply ITIL practices for incident, change, and problem management. Manage major incidents in collaboration with CIBC's Enterprise Incident Management team. Support spreadsheet-based market data and pricing processes. Test new application functionality before release. Oversee operations team and vendors during application releases. Build strong working relationships with traders, the broader technology team, and external vendors. Document processes and recurring issues. Share knowledge within the team. To successfully perform the work, you will be on-site 4-5 days at CIBC's 300 Madison Avenue trade floor in New York. Occasional work may be required on evenings, weekends, and holidays and work outside of business hours can be remotely. Travel to Toronto, Canada may be required annually. How You'll Succeed

This is a challenging role that requires strong technical skills, an interest in capital markets, and the ability to work in a fast-paced trade floor environment. While your background should provide a solid foundation, we'll provide formal training, coaching, and networking opportunities to help you succeed. Who You Are

Technical Skills: Knowledge of financial mathematics, derivative pricing, and risk management ("Greeks"). Experience with commodities and equity derivatives would be particularly relevant. Familiarity with the lifecycle of a derivative trade including pricing, confirmation, clearing, and settlement. Experience with market data, particularly Bloomberg, would be valuable. Experience with a programming language like Python, Java, or C# would be helpful. Broad technical knowledge of Windows or Linux. High-level understanding of computer infrastructure, including TCP/IP networking. Experience with relational databases and SQL. Experience with a document-oriented database like MongoDB would be an asset. Experience with ITIL, including an incident, problem, and change management tool like ServiceNow. Experience with software testing and issue management using a tool like JIRA to track defects. Experience with an application monitoring tool, e.g. Dynatrace or ITRS Geneos. Experience with the software development life cycle, including requirements gathering and testing. You have a degree. Post-secondary degree in computer science, mathematics, engineering, finance, or another analytical discipline is required. Chartered Financial Analyst (CFA) or Financial Risk Manager (FRM) designation would be an advantage. Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability. You embrace and champion change. You\'ll continuously evolve your thinking and the way you work in order to deliver your best. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location NY-300 Madison Ave., 5th Floor Employment Type Regular Weekly Hours 40

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