DSW
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Job information
DSW Assistant Store Manager
from the Company
DSW , this latest
DSW Assistant Store Manager
job vacancy is located in Flowood, MS, United States. This opening requires a Bachelor Degree. Industry:
Retail . Responsibilities
Be empowered to meet the customer where they are and personalize their experience: Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching others to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining store standards. Complete daily open/close tasks including store cleaning, recovery and maintenance. Partner with Store Manager to create long-term strategic plans. Review and communicate action plans with the leadership team to ensure tasks are completed daily/weekly/monthly. Be committed to the customer having a consistent positive experience: Improve metric-based goals by reviewing and communicating progress. Communicate business trends to Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentation. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work with Store Manager to ensure policy and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services: Set clear expectations and follow up on all inventory activities including freight receipt, product placement, markdowns, and MOOS (out of stock). Coordinate omni-channel activities in store (e.g., Charge/Send and Buy Online Pick Up In Store). Collect and submit all supply needs to ensure successful operations in all areas of the business. Be responsible to pause and put the customer first: Maintain a safe environment for customers and associates; ensure equipment is in good operating condition. Ensure associates are equipped to resolve customer concerns and escalate to the Store Manager when needed. Assist Store Manager with associate timekeeping, scheduling, forecasting, labor adjustments, and payroll management. Support Store Manager in resolving associate relations matters. Participate in performance reviews and provide feedback to Store Manager for Leads and Supervisors. Bring fun and energy to everything you do: Recognize store team efforts using company tools. Develop store team through training, coaching, and motivation. Assist Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates. Delegate and/or perform other associate duties as needed; perform other duties as assigned by the Store Manager or Co-Manager. Qualifications
Required Skills: Excellent customer service with professionalism, positivity, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Availability to meet business needs including nights, weekends, holidays, and shifts outside traditional hours. Proficient in technology for customer interactions (Register, keypad, smartphone, calculator). Ability to stand or walk up to 100% of working time; lift up to 50 pounds occasionally to frequently; stoop, kneel, crouch or crawl as needed. Experience: Minimum 2 years management experience. Minimum high school graduate or equivalent; some college preferred.
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Job information
DSW Assistant Store Manager
from the Company
DSW , this latest
DSW Assistant Store Manager
job vacancy is located in Flowood, MS, United States. This opening requires a Bachelor Degree. Industry:
Retail . Responsibilities
Be empowered to meet the customer where they are and personalize their experience: Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching others to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining store standards. Complete daily open/close tasks including store cleaning, recovery and maintenance. Partner with Store Manager to create long-term strategic plans. Review and communicate action plans with the leadership team to ensure tasks are completed daily/weekly/monthly. Be committed to the customer having a consistent positive experience: Improve metric-based goals by reviewing and communicating progress. Communicate business trends to Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentation. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work with Store Manager to ensure policy and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services: Set clear expectations and follow up on all inventory activities including freight receipt, product placement, markdowns, and MOOS (out of stock). Coordinate omni-channel activities in store (e.g., Charge/Send and Buy Online Pick Up In Store). Collect and submit all supply needs to ensure successful operations in all areas of the business. Be responsible to pause and put the customer first: Maintain a safe environment for customers and associates; ensure equipment is in good operating condition. Ensure associates are equipped to resolve customer concerns and escalate to the Store Manager when needed. Assist Store Manager with associate timekeeping, scheduling, forecasting, labor adjustments, and payroll management. Support Store Manager in resolving associate relations matters. Participate in performance reviews and provide feedback to Store Manager for Leads and Supervisors. Bring fun and energy to everything you do: Recognize store team efforts using company tools. Develop store team through training, coaching, and motivation. Assist Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates. Delegate and/or perform other associate duties as needed; perform other duties as assigned by the Store Manager or Co-Manager. Qualifications
Required Skills: Excellent customer service with professionalism, positivity, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Availability to meet business needs including nights, weekends, holidays, and shifts outside traditional hours. Proficient in technology for customer interactions (Register, keypad, smartphone, calculator). Ability to stand or walk up to 100% of working time; lift up to 50 pounds occasionally to frequently; stoop, kneel, crouch or crawl as needed. Experience: Minimum 2 years management experience. Minimum high school graduate or equivalent; some college preferred.
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