Industrial Electric Mfg. (IEM)
Director of Quality
Industrial Electric Mfg. (IEM), Jacksonville, Florida, United States, 32290
Overview
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Director of Quality
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Industrial Electric Mfg. (IEM) About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM delivers quality, dependable service, and the ability to meet complex technical requirements at scale. Purpose Of Position
The Director of Quality is a high-impact operational leader responsible for leading the campus quality organization and driving enterprise-level improvements in product, process, and system quality. This role supports Quality Management System (QMS) compliance and fosters a culture of operational excellence and accountability. The successful candidate will bring a strong results orientation, deep quality engineering expertise, and a passion for structured problem-solving and continuous improvement. This position is the primary quality partner to operations, engineering, supply chain, and customer-facing teams — ensuring quality is embedded throughout the value stream and that systemic improvements translate into measurable business performance. This role reports to the VP of Quality and Reliability and is based onsite in Jacksonville, FL. Key Responsibilities
Campus Leadership & Strategy
– Lead the site-wide quality organization, including quality engineering, inspection, systems, and compliance teams. Set clear goals and development plans for the quality team and build a performance-based culture focused on accountability, responsiveness, and impact. Serve as the senior voice of quality at the campus level, reporting to plant and divisional leadership with data-driven insights and risk-based recommendations. Operational Excellence & Defect Reduction
– Drive proactive quality assurance strategies that reduce defects, rework, warranty costs, and customer complaints. Use internal and external quality metrics (e.g., DPPM, FPY, COPQ) to identify priorities and implement sustainable corrective actions. Integrate quality into all operations—production, material handling, maintenance—through daily tier reviews, process audits, and LPA programs. Quality & Problem Solving
– Lead root cause and corrective action processes using formal tools (8D, 5-Why, Fishbone, DOE). Collaborate with design and manufacturing engineering to ensure process capability (CP/CPK), control plan effectiveness, gage R&R (MSA), and PFMEA are in place and actively used. Drive poka-yoke (error-proofing), containment strategies, and long-term corrective measures that prevent recurrence. Compliance & QMS Oversight
– Maintain and improve ISO 9001 and customer-specific compliance; support audit readiness and documentation control. Ensure robust non-conformance handling, MRB processes, and effective execution of CARs and RMAs. Support QMS documentation, procedures, and readiness for external audits and certifications (UL, CSA, etc.). Cross-Functional Quality Integration
– Embed quality ownership into engineering, production, and supply chain teams through structured engagement and proactive partnership. Participate in NPI reviews, process validations, and design-for-manufacturing assessments. Support qualification and issue resolution through effective inspection plans and corrective actions. Continuous Improvement & Results Focus
– Lead Kaizen and continuous improvement events focused on product quality. Support Lean and Six Sigma methodologies to eliminate waste and drive measurable business results. Develop and implement layered dashboards to monitor quality trends, corrective action status, and cost savings. Qualifications & Experience
Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical field (Master’s preferred) 10+ years of progressive experience in quality and operations within a manufacturing environment; 4+ years in a leadership capacity Proven success leading campus or multi-function quality teams with a track record of delivering measurable results Strong career growth trajectory and potential for broader leadership roles in a fast-paced, high-growth organization Working knowledge of ISO 9001, QMS audits, and regulatory compliance; UL, CSA, or IPC experience a plus Certifications preferred: Six Sigma Black Belt, ASQ CQE or CQM/OE Hands-on experience with quality engineering tools: FMEA, SPC, MSA, control plans, PPAP ERP and quality system proficiency (Infor Syteline, QCS, ETQ Reliance, or equivalent) Strong problem-solving, facilitation, and leadership skills with a results-driven mindset Experience in electro-mechanical, low-volume/high-complexity manufacturing environments strongly preferred Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who tackle complex challenges and deliver solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com or view a snapshot of our benefits at https://www.iemfg.com/careers Non-Discrimination & Privacy
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you submit, is subject to IEM's Workforce Member Privacy Policy. Job Details
Seniority level: Director Employment type: Full-time Job function: Quality Assurance Industries: Manufacturing Note: This refined description removes boilerplate sections and unrelated job suggestions from the original text while preserving the role’s responsibilities, qualifications, and company information.
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Join to apply for the
Director of Quality
role at
Industrial Electric Mfg. (IEM) About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM delivers quality, dependable service, and the ability to meet complex technical requirements at scale. Purpose Of Position
The Director of Quality is a high-impact operational leader responsible for leading the campus quality organization and driving enterprise-level improvements in product, process, and system quality. This role supports Quality Management System (QMS) compliance and fosters a culture of operational excellence and accountability. The successful candidate will bring a strong results orientation, deep quality engineering expertise, and a passion for structured problem-solving and continuous improvement. This position is the primary quality partner to operations, engineering, supply chain, and customer-facing teams — ensuring quality is embedded throughout the value stream and that systemic improvements translate into measurable business performance. This role reports to the VP of Quality and Reliability and is based onsite in Jacksonville, FL. Key Responsibilities
Campus Leadership & Strategy
– Lead the site-wide quality organization, including quality engineering, inspection, systems, and compliance teams. Set clear goals and development plans for the quality team and build a performance-based culture focused on accountability, responsiveness, and impact. Serve as the senior voice of quality at the campus level, reporting to plant and divisional leadership with data-driven insights and risk-based recommendations. Operational Excellence & Defect Reduction
– Drive proactive quality assurance strategies that reduce defects, rework, warranty costs, and customer complaints. Use internal and external quality metrics (e.g., DPPM, FPY, COPQ) to identify priorities and implement sustainable corrective actions. Integrate quality into all operations—production, material handling, maintenance—through daily tier reviews, process audits, and LPA programs. Quality & Problem Solving
– Lead root cause and corrective action processes using formal tools (8D, 5-Why, Fishbone, DOE). Collaborate with design and manufacturing engineering to ensure process capability (CP/CPK), control plan effectiveness, gage R&R (MSA), and PFMEA are in place and actively used. Drive poka-yoke (error-proofing), containment strategies, and long-term corrective measures that prevent recurrence. Compliance & QMS Oversight
– Maintain and improve ISO 9001 and customer-specific compliance; support audit readiness and documentation control. Ensure robust non-conformance handling, MRB processes, and effective execution of CARs and RMAs. Support QMS documentation, procedures, and readiness for external audits and certifications (UL, CSA, etc.). Cross-Functional Quality Integration
– Embed quality ownership into engineering, production, and supply chain teams through structured engagement and proactive partnership. Participate in NPI reviews, process validations, and design-for-manufacturing assessments. Support qualification and issue resolution through effective inspection plans and corrective actions. Continuous Improvement & Results Focus
– Lead Kaizen and continuous improvement events focused on product quality. Support Lean and Six Sigma methodologies to eliminate waste and drive measurable business results. Develop and implement layered dashboards to monitor quality trends, corrective action status, and cost savings. Qualifications & Experience
Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical field (Master’s preferred) 10+ years of progressive experience in quality and operations within a manufacturing environment; 4+ years in a leadership capacity Proven success leading campus or multi-function quality teams with a track record of delivering measurable results Strong career growth trajectory and potential for broader leadership roles in a fast-paced, high-growth organization Working knowledge of ISO 9001, QMS audits, and regulatory compliance; UL, CSA, or IPC experience a plus Certifications preferred: Six Sigma Black Belt, ASQ CQE or CQM/OE Hands-on experience with quality engineering tools: FMEA, SPC, MSA, control plans, PPAP ERP and quality system proficiency (Infor Syteline, QCS, ETQ Reliance, or equivalent) Strong problem-solving, facilitation, and leadership skills with a results-driven mindset Experience in electro-mechanical, low-volume/high-complexity manufacturing environments strongly preferred Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who tackle complex challenges and deliver solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com or view a snapshot of our benefits at https://www.iemfg.com/careers Non-Discrimination & Privacy
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you submit, is subject to IEM's Workforce Member Privacy Policy. Job Details
Seniority level: Director Employment type: Full-time Job function: Quality Assurance Industries: Manufacturing Note: This refined description removes boilerplate sections and unrelated job suggestions from the original text while preserving the role’s responsibilities, qualifications, and company information.
#J-18808-Ljbffr