Bullhook Community Health Center
Director of Operations
Bullhook Community Health Center, Havre, Montana, United States, 59501
Overview
Director of Operations (DOO) at Bullhook Community Health Center (BCHC). The DOO leads the vision of BCHC with oversight and support to department managers and coordinators to meet goals and objectives. In partnership with the CEO, CBHO and CFO, the DOO explores and implements opportunities to expand services to reach a wider patient population. The DOO oversees the clinical optimization, and data analytics team. The DOO assists in planning, development, and direction of Patient Centered Medical Home (PCMH) processes and procedures to ensure ongoing certification and successful performance on quality data metrics for QA/QI, PCMH and UDS performance measures and oversees the development and implementation of Quality Assurance/Quality Improvement programs. This role is an executive position reporting to the CEO and supervising multiple coordinators and managers. Pay information
Base pay range : $71,271.00/yr - $126,179.84/yr Job Title : Director of Operations Salary Range : $71,271.00 - 126,179.84 Bullhook Community Health Center (BCHC) is an equal opportunity employer. BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities. Job details
Department: All Supervisor: CEO Supervises: Behavioral Health Coordinator, Medical Coordinator, Dental Coordinator, Front Manager, Quality Manager, Patients Account Manager, Marketing, Janitorial Essential job responsibilities
Works collaboratively with members of C-Suite to assure achievement of annual business and strategic goals and objectives. Seeks to improve and implement the strategic plan for operations. Works with C-Suite, Medical and BH Clinical Operations Manager and Dental Clinic Operations Manager to monitor and improve processes and outcomes of care and drive quality improvement. Works collaboratively with the CFO to identify needs and develop operational budgets. Responsible for BCHC’s Quality Improvement, Emergency Preparedness, and FTCA Risk Management programs. Provides leadership and supervision to the following positions: Behavioral Health, Medical, Dental, Front Manager, Data Analytics, Patient Accounts, Marketing and Janitorial. Assists with BCHC’s Quality Improvement, Emergency Preparedness, and Risk Management programs. Assists with efforts for corporate compliance, risk management and quality improvement, including PCMH certification. Responsible for working with the Medical and BH Clinical Manager and Dental Clinical Manager in monitoring the clinical performance of the EHR; oversees updating the systems and testing and implementation of new components; identifies priorities for new EHR initiatives. Become an EHR super-user and trainer. Assist with support tickets in the EHR. Ensures all regulatory and/or grant-related training requirements are met and documented. Maintains knowledge of current resources, legislative, and program changes relevant to PCMH and QI/QA initiatives. Works collaboratively with C-Suite to ensure compliance with HRSA 330 grant funding requirements and reporting; including UDS, budget period renewals, audits, Federal Financial Report (FFR) and other submissions required for compliance. Provides Operations reports for the BCHC Board of Directors regarding the activities of BCHC. Assists with coordination of training and orientation to new staff within the first week of hire with continual training and supervision during the 6-month orientation period. Monitors workload and recommends staffing adjustments to support quality patient services. Reviews workflows for efficiency. Assists with chart reviews. Works closely with the C-Suite, Medical Coordinator, Dental Coordinator and Clinic Manager to ensure alignment with BCHC goals and objectives. Works with Human Resource Coordinator to ensure personnel policies are implemented across BCHC programs. Performs duties with accuracy and punctuality; assists in preparing grants to expand funding opportunities. In partnership with the CEO, CMO, CBHO and CFO, explores opportunities to expand services to reach a wider demographic while meeting HRSA requirements and maintaining financial solvency. Develops and reviews policies and standard operating procedures and ensures adherence to improve patient care and efficient use of resources. Oversees personnel actions including training, competencies, performance appraisals, timekeeping, and vacation schedules to ensure efficient clinic operation and high-quality customer service. Responds to complaints/grievances, investigates, and identifies corrective actions as appropriate. Maintains knowledge of staff roles across BHCH and ensures continuity of services during vacancies. Provides leadership, conflict resolution, motivation, and promotes teamwork to achieve agency goals. Ensures adherence to employee manuals, policies, OSHA, HIPAA, and CLIA regulations by staff. Completes special projects/events, conducts research, writes reports, and represents BHCH at meetings and conferences. Team and capabilities
Team approach to managing patient care involving clinical and nonclinical staff, emphasizing collaboration, roles, and patient hand-off. Engages patients/families in care as part of patient-centeredness. Knowledge, skills and abilities
Healthcare leadership and management principles; budgeting and grant regulations; Medicare/Medicaid billing; EHR management; supervisory principles; HR policies; safety; financial management; grant writing. Education and qualifications
Bachelor’s degree in business, administration, healthcare or related field with two years of healthcare administration experience; master’s degree preferred. Experience in a Federally Qualified Health Center or healthcare setting preferred. Valid Driver’s License. Intermediate to advanced software knowledge in Microsoft 365 and BCHC software applications. Languages: English fluency; ability to read, analyze, and interpret complex documents. Physical and working conditions
Full-time, Exempt; typical 40-hour workweek. Indoor work in climate-controlled environment 95% of the time. OSHA Exposures Category 2 with potential exposure to blood or body fluids as a condition of employment. Physical demands include bending, lifting up to 40 pounds, mobility for site travel, and ability to operate computer equipment.
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Director of Operations (DOO) at Bullhook Community Health Center (BCHC). The DOO leads the vision of BCHC with oversight and support to department managers and coordinators to meet goals and objectives. In partnership with the CEO, CBHO and CFO, the DOO explores and implements opportunities to expand services to reach a wider patient population. The DOO oversees the clinical optimization, and data analytics team. The DOO assists in planning, development, and direction of Patient Centered Medical Home (PCMH) processes and procedures to ensure ongoing certification and successful performance on quality data metrics for QA/QI, PCMH and UDS performance measures and oversees the development and implementation of Quality Assurance/Quality Improvement programs. This role is an executive position reporting to the CEO and supervising multiple coordinators and managers. Pay information
Base pay range : $71,271.00/yr - $126,179.84/yr Job Title : Director of Operations Salary Range : $71,271.00 - 126,179.84 Bullhook Community Health Center (BCHC) is an equal opportunity employer. BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities. Job details
Department: All Supervisor: CEO Supervises: Behavioral Health Coordinator, Medical Coordinator, Dental Coordinator, Front Manager, Quality Manager, Patients Account Manager, Marketing, Janitorial Essential job responsibilities
Works collaboratively with members of C-Suite to assure achievement of annual business and strategic goals and objectives. Seeks to improve and implement the strategic plan for operations. Works with C-Suite, Medical and BH Clinical Operations Manager and Dental Clinic Operations Manager to monitor and improve processes and outcomes of care and drive quality improvement. Works collaboratively with the CFO to identify needs and develop operational budgets. Responsible for BCHC’s Quality Improvement, Emergency Preparedness, and FTCA Risk Management programs. Provides leadership and supervision to the following positions: Behavioral Health, Medical, Dental, Front Manager, Data Analytics, Patient Accounts, Marketing and Janitorial. Assists with BCHC’s Quality Improvement, Emergency Preparedness, and Risk Management programs. Assists with efforts for corporate compliance, risk management and quality improvement, including PCMH certification. Responsible for working with the Medical and BH Clinical Manager and Dental Clinical Manager in monitoring the clinical performance of the EHR; oversees updating the systems and testing and implementation of new components; identifies priorities for new EHR initiatives. Become an EHR super-user and trainer. Assist with support tickets in the EHR. Ensures all regulatory and/or grant-related training requirements are met and documented. Maintains knowledge of current resources, legislative, and program changes relevant to PCMH and QI/QA initiatives. Works collaboratively with C-Suite to ensure compliance with HRSA 330 grant funding requirements and reporting; including UDS, budget period renewals, audits, Federal Financial Report (FFR) and other submissions required for compliance. Provides Operations reports for the BCHC Board of Directors regarding the activities of BCHC. Assists with coordination of training and orientation to new staff within the first week of hire with continual training and supervision during the 6-month orientation period. Monitors workload and recommends staffing adjustments to support quality patient services. Reviews workflows for efficiency. Assists with chart reviews. Works closely with the C-Suite, Medical Coordinator, Dental Coordinator and Clinic Manager to ensure alignment with BCHC goals and objectives. Works with Human Resource Coordinator to ensure personnel policies are implemented across BCHC programs. Performs duties with accuracy and punctuality; assists in preparing grants to expand funding opportunities. In partnership with the CEO, CMO, CBHO and CFO, explores opportunities to expand services to reach a wider demographic while meeting HRSA requirements and maintaining financial solvency. Develops and reviews policies and standard operating procedures and ensures adherence to improve patient care and efficient use of resources. Oversees personnel actions including training, competencies, performance appraisals, timekeeping, and vacation schedules to ensure efficient clinic operation and high-quality customer service. Responds to complaints/grievances, investigates, and identifies corrective actions as appropriate. Maintains knowledge of staff roles across BHCH and ensures continuity of services during vacancies. Provides leadership, conflict resolution, motivation, and promotes teamwork to achieve agency goals. Ensures adherence to employee manuals, policies, OSHA, HIPAA, and CLIA regulations by staff. Completes special projects/events, conducts research, writes reports, and represents BHCH at meetings and conferences. Team and capabilities
Team approach to managing patient care involving clinical and nonclinical staff, emphasizing collaboration, roles, and patient hand-off. Engages patients/families in care as part of patient-centeredness. Knowledge, skills and abilities
Healthcare leadership and management principles; budgeting and grant regulations; Medicare/Medicaid billing; EHR management; supervisory principles; HR policies; safety; financial management; grant writing. Education and qualifications
Bachelor’s degree in business, administration, healthcare or related field with two years of healthcare administration experience; master’s degree preferred. Experience in a Federally Qualified Health Center or healthcare setting preferred. Valid Driver’s License. Intermediate to advanced software knowledge in Microsoft 365 and BCHC software applications. Languages: English fluency; ability to read, analyze, and interpret complex documents. Physical and working conditions
Full-time, Exempt; typical 40-hour workweek. Indoor work in climate-controlled environment 95% of the time. OSHA Exposures Category 2 with potential exposure to blood or body fluids as a condition of employment. Physical demands include bending, lifting up to 40 pounds, mobility for site travel, and ability to operate computer equipment.
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