Tik Tok
TikTok Shop - Governance Program Manager
Responsibilities
Lead governance for Shoptab recommendation and search scenarios, identifying and addressing risks (e.g., fraudulent sellers, poor-quality listings, policy violations) Develop and implement data-driven, adaptive governance strategies that balance enforcement precision with product coverage and ensure business continuity Continuously analyze ecosystem gaps and pain points, refining governance strategies to improve overall scenario health Identify inefficiencies in scenario governance workflows and develop roadmaps and optimization plans Partner with Product and R&D to enhance tooling, automation, transparency, and system scalability for real-time enforcement Conduct and lead root-cause analyses to uncover gaps in coverage and precision, collaborating with Algo and Product teams on systemic improvements Partner with Legal, PR, GTM, and Policy teams to translate governance needs into seller/creator education initiatives, enabling compliant content at scale Enable Account Managers (AMs) and sellers with clear guidelines, training, and support to promote self-governance and listing integrity Act as the governance representative in cross-functional and global forums, influencing roadmaps and aligning priorities across markets and functions Qualifications
Minimum Qualifications
1-3 years of experience in Program Management, Product Strategy, Trust & Safety, Policy, or related fields, ideally in a tech or e-commerce setting Strong analytical and problem-solving skills, with the ability to derive insights from data and translate them into clear, actionable strategies Proficient in data analysis and tools, including office software and analytical platforms; familiarity with recommendation/search systems and moderation workflows is a plus Proven track record leading complex cross-functional initiatives involving both technical and non-technical stakeholders Excellent communication and stakeholder management skills, with the ability to influence diverse teams and cultures; fluency in Mandarin and English (written and spoken) is required, as many key stakeholdersparticularly across R&D and product teams in Chinaprimarily communicate in Mandarin Passionate about governance, user experience, and scalable solutions that protect both users and businesses in dynamic digital environments Highly adaptable and self-motivated, with a growth mindset and the ability to thrive in ambiguity and fast-paced settings Preferred Qualifications
Experience working with Algo, Product, or R&D teams on detection and enforcement solutions Understanding of marketplace dynamics and seller behavior in e-commerce environments Familiarity with traffic governance tooling, content moderation systems, or policy externalization frameworks About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide. Accommodation: TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us. Job Information
Compensation: The base salary range for this position is $77,969 $105,556 annually, with possible variation based on qualifications, skills, and location. This role may be eligible for discretionary bonuses/incentives and restricted stock units. Benefits include medical, dental, vision, 401(k) with company match, parental leave, disability coverage, life insurance, wellbeing benefits, and paid time off. The company reserves the right to modify benefits programs at any time. Equity and inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills and experiences. We celebrate diverse voices and strive to reflect the communities we reach. Location note: This posting may reflect Seattle/Redmond area openings and related compensation; actual location and compensation will be determined during the interview process. #J-18808-Ljbffr
Responsibilities
Lead governance for Shoptab recommendation and search scenarios, identifying and addressing risks (e.g., fraudulent sellers, poor-quality listings, policy violations) Develop and implement data-driven, adaptive governance strategies that balance enforcement precision with product coverage and ensure business continuity Continuously analyze ecosystem gaps and pain points, refining governance strategies to improve overall scenario health Identify inefficiencies in scenario governance workflows and develop roadmaps and optimization plans Partner with Product and R&D to enhance tooling, automation, transparency, and system scalability for real-time enforcement Conduct and lead root-cause analyses to uncover gaps in coverage and precision, collaborating with Algo and Product teams on systemic improvements Partner with Legal, PR, GTM, and Policy teams to translate governance needs into seller/creator education initiatives, enabling compliant content at scale Enable Account Managers (AMs) and sellers with clear guidelines, training, and support to promote self-governance and listing integrity Act as the governance representative in cross-functional and global forums, influencing roadmaps and aligning priorities across markets and functions Qualifications
Minimum Qualifications
1-3 years of experience in Program Management, Product Strategy, Trust & Safety, Policy, or related fields, ideally in a tech or e-commerce setting Strong analytical and problem-solving skills, with the ability to derive insights from data and translate them into clear, actionable strategies Proficient in data analysis and tools, including office software and analytical platforms; familiarity with recommendation/search systems and moderation workflows is a plus Proven track record leading complex cross-functional initiatives involving both technical and non-technical stakeholders Excellent communication and stakeholder management skills, with the ability to influence diverse teams and cultures; fluency in Mandarin and English (written and spoken) is required, as many key stakeholdersparticularly across R&D and product teams in Chinaprimarily communicate in Mandarin Passionate about governance, user experience, and scalable solutions that protect both users and businesses in dynamic digital environments Highly adaptable and self-motivated, with a growth mindset and the ability to thrive in ambiguity and fast-paced settings Preferred Qualifications
Experience working with Algo, Product, or R&D teams on detection and enforcement solutions Understanding of marketplace dynamics and seller behavior in e-commerce environments Familiarity with traffic governance tooling, content moderation systems, or policy externalization frameworks About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide. Accommodation: TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us. Job Information
Compensation: The base salary range for this position is $77,969 $105,556 annually, with possible variation based on qualifications, skills, and location. This role may be eligible for discretionary bonuses/incentives and restricted stock units. Benefits include medical, dental, vision, 401(k) with company match, parental leave, disability coverage, life insurance, wellbeing benefits, and paid time off. The company reserves the right to modify benefits programs at any time. Equity and inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills and experiences. We celebrate diverse voices and strive to reflect the communities we reach. Location note: This posting may reflect Seattle/Redmond area openings and related compensation; actual location and compensation will be determined during the interview process. #J-18808-Ljbffr