Mass.gov
Attention applicants:
Do not apply for this position via the MassCareers website. Your application will not be received. To apply, follow the link below to the Attorney General’s Office direct application page. www.mass.gov/ago/employment
. Job Title: INFORMATION SPECIALIST I
Executive Bureau, Information Services Center. Attorney General Andrea Joy Campbell is looking for a highly motivated individual to join her team as an Information Specialist in the Attorney General’s Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals. Primary Duties
An Information Specialist is a public-facing position in ISC and plays a central role in the Office’s handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who contact the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, as well as information relating to the work of various divisions. Position Details
Position Type: Full-Time/Non-Exempt. This is a fully remote position. Salary: $59,513 How to Apply
To apply for this position, please visit the Employment and Recruitment Portal of the Attorney General’s Office at
BambooHR
and apply directly. Applications submitted via MassCareers website are not received. You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 22, 2025 at 5:00 PM (ET). Equal Opportunity Employer
Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932. Position Requirements
Associate or bachelor’s degree, preferred. Professional experience in a call center or public-facing customer service role. Proficiency in Chinese or Haitian-Creole, required. Commitment to public service and significant experience working with diverse populations. Exceptional customer service skills with the ability to communicate effectively with the public, including people who are under physical and/or emotional stress. Effective interpersonal, verbal, written, and reading comprehension skills. Familiarity with web-based applications is required. Ability to handle confidential information with discretion, exercise sound judgment, and follow written and oral instructions. Willingness to travel occasionally to the Boston Office for trainings and meetings, with notice. Must be comfortable working remotely and have reliable internet and cell phone service. The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.
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Do not apply for this position via the MassCareers website. Your application will not be received. To apply, follow the link below to the Attorney General’s Office direct application page. www.mass.gov/ago/employment
. Job Title: INFORMATION SPECIALIST I
Executive Bureau, Information Services Center. Attorney General Andrea Joy Campbell is looking for a highly motivated individual to join her team as an Information Specialist in the Attorney General’s Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals. Primary Duties
An Information Specialist is a public-facing position in ISC and plays a central role in the Office’s handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who contact the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, as well as information relating to the work of various divisions. Position Details
Position Type: Full-Time/Non-Exempt. This is a fully remote position. Salary: $59,513 How to Apply
To apply for this position, please visit the Employment and Recruitment Portal of the Attorney General’s Office at
BambooHR
and apply directly. Applications submitted via MassCareers website are not received. You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 22, 2025 at 5:00 PM (ET). Equal Opportunity Employer
Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932. Position Requirements
Associate or bachelor’s degree, preferred. Professional experience in a call center or public-facing customer service role. Proficiency in Chinese or Haitian-Creole, required. Commitment to public service and significant experience working with diverse populations. Exceptional customer service skills with the ability to communicate effectively with the public, including people who are under physical and/or emotional stress. Effective interpersonal, verbal, written, and reading comprehension skills. Familiarity with web-based applications is required. Ability to handle confidential information with discretion, exercise sound judgment, and follow written and oral instructions. Willingness to travel occasionally to the Boston Office for trainings and meetings, with notice. Must be comfortable working remotely and have reliable internet and cell phone service. The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.
#J-18808-Ljbffr