INFORMATION SPECIALIST I

Job Description - INFORMATION SPECIALIST I (2500070P) This is a fully remote, full-time position. To apply, follow the link to the Attorney General’s Office direct application page: www.mass.gov/ago/employment You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 22, 2025 at 5:00 PM (ET). Responsibilities and qualifications include: Professional experience in a call center or public-facing customer service role. Proficiency in Chinese or Haitian-Creole is required. Commitment to public service and significant experience working with diverse populations. Exceptional customer service skills with the ability to communicate effectively with the public. Effective interpersonal, verbal, written, and reading comprehension skills. Familiarity with web-based applications is required. Ability to handle confidential information with discretion and exercise sound judgment. Willingness to travel occasionally to the Boston Office for trainings and meetings. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment. The Attorney General’s Office is an Equal Opportunity Employer and encourages applicants from a broad spectrum of backgrounds to apply for positions. Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

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