Sam's Club
Director, Operations Support - Club Transformation (Sam's Club)
Sam's Club, Bentonville, Arkansas, United States, 72712
Overview
Base pay range: $110,000.00/yr - $220,000.00/yr This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position: Director, Operations Support - Club Transformation (Sam's Club) At Sam’s Club, our mission is simple: make it easy for millions of members to save money and live better. With nearly 600 clubs nationwide, we are constantly rethinking how to deliver more value, convenience, and delight. From digital innovation to in-club experience, we are building the future of membership retail. Role: As the Director of Club Experience Transformation, you will reimagine how members shop our clubs—today and into the future. This is a highly strategic and execution-focused role: you will dream big about what the next generation club experience should look like and then roll up your sleeves to test, pilot, and scale those ideas in the field. You’ll sit at the intersection of innovation, operations, and member experience, working side by side with club associates and leaders to bring bold new ideas to life. From digital-first journeys to physical redesigns, you’ll define the future of membership retail and fuel Sam’s Club’s long-term growth. Responsibilities
Set the Vision: Define a multi-year roadmap for the in-club membership experience, aligning with Sam’s Club’s growth strategy and member-first mission. Member at the Center: Spend meaningful time in clubs and with members to understand their needs, frustrations, and opportunities for breakthrough innovation. Prototype & Pilot: Launch in-club pilots that test new concepts (from digital journeys to layout innovation to service models), measure impact, and refine rapidly. Drive Change: Partner with Operations, Technology, Design, and Merchandising to take innovations from concept to scaled execution. Work backwards from the vision for the future: Ensure that long-term transformations fuel near-term business growth, operational excellence, and associate empowerment. Measure What Matters: Define success metrics tied to member satisfaction, operational efficiency, and revenue growth. Lead with Influence: Inspire cross-functional partners and stakeholders with a compelling vision, while building buy-in at every level of the organization. Build Talent & Culture: Contribute to the development of a small but mighty team that thrives on curiosity, agility, and a bias toward action. Qualifications
Minimum qualifications: Bachelor’s degree in Business or related field and 4 years' experience in retail operations or related field OR 6 years' experience in retail operations or related field. 3 years of supervisory experience. Preferred qualifications: 10+ years in strategy, retail operations, or innovation roles, with proven experience turning ideas into execution at scale. Strong mix of strategic thinking and operational follow-through; ability to vision the long-term and execute in the field. Deep empathy for customers and associates, with experience in customer experience design, retail transformation, or service innovation. Comfort leading pilots and experiments in ambiguous, fast-moving environments. Strong communication and storytelling skills—able to rally executives, operators, and associates around bold ideas. Experience working cross-functionally in large, complex organizations. Proven ability to lead, mentor, and inspire high-performing teams. Benefits
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates, with programs ranging from high school completion to bachelor’s degrees. Tuition, books, and fees are paid by Walmart. Location: Bentonville, AR Eligibility and benefits information may apply and are subject to change. For information about benefits and eligibility, see One.Walmart.
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Base pay range: $110,000.00/yr - $220,000.00/yr This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position: Director, Operations Support - Club Transformation (Sam's Club) At Sam’s Club, our mission is simple: make it easy for millions of members to save money and live better. With nearly 600 clubs nationwide, we are constantly rethinking how to deliver more value, convenience, and delight. From digital innovation to in-club experience, we are building the future of membership retail. Role: As the Director of Club Experience Transformation, you will reimagine how members shop our clubs—today and into the future. This is a highly strategic and execution-focused role: you will dream big about what the next generation club experience should look like and then roll up your sleeves to test, pilot, and scale those ideas in the field. You’ll sit at the intersection of innovation, operations, and member experience, working side by side with club associates and leaders to bring bold new ideas to life. From digital-first journeys to physical redesigns, you’ll define the future of membership retail and fuel Sam’s Club’s long-term growth. Responsibilities
Set the Vision: Define a multi-year roadmap for the in-club membership experience, aligning with Sam’s Club’s growth strategy and member-first mission. Member at the Center: Spend meaningful time in clubs and with members to understand their needs, frustrations, and opportunities for breakthrough innovation. Prototype & Pilot: Launch in-club pilots that test new concepts (from digital journeys to layout innovation to service models), measure impact, and refine rapidly. Drive Change: Partner with Operations, Technology, Design, and Merchandising to take innovations from concept to scaled execution. Work backwards from the vision for the future: Ensure that long-term transformations fuel near-term business growth, operational excellence, and associate empowerment. Measure What Matters: Define success metrics tied to member satisfaction, operational efficiency, and revenue growth. Lead with Influence: Inspire cross-functional partners and stakeholders with a compelling vision, while building buy-in at every level of the organization. Build Talent & Culture: Contribute to the development of a small but mighty team that thrives on curiosity, agility, and a bias toward action. Qualifications
Minimum qualifications: Bachelor’s degree in Business or related field and 4 years' experience in retail operations or related field OR 6 years' experience in retail operations or related field. 3 years of supervisory experience. Preferred qualifications: 10+ years in strategy, retail operations, or innovation roles, with proven experience turning ideas into execution at scale. Strong mix of strategic thinking and operational follow-through; ability to vision the long-term and execute in the field. Deep empathy for customers and associates, with experience in customer experience design, retail transformation, or service innovation. Comfort leading pilots and experiments in ambiguous, fast-moving environments. Strong communication and storytelling skills—able to rally executives, operators, and associates around bold ideas. Experience working cross-functionally in large, complex organizations. Proven ability to lead, mentor, and inspire high-performing teams. Benefits
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates, with programs ranging from high school completion to bachelor’s degrees. Tuition, books, and fees are paid by Walmart. Location: Bentonville, AR Eligibility and benefits information may apply and are subject to change. For information about benefits and eligibility, see One.Walmart.
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